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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Quatrefoil Border Indoor/Outdoor Rug 4.1 5 16 16
Holding up real good! I needed a rug that caught all the dirt the dogs track in from the back door. I stuck it under the door mat since the door is at an angle. I had to put a rug stopper pad underneath since it doesn't stay in place on its own. The quality is very good because it has been getting a lot of abuse from the dogs and the vacuum in the month and a half that we have had it. I'm very happy with this runner. October 3, 2013
good quality and color I ordered three of these rugs in brown for my kitchen and they're great. I highly recommend them. They lay well, good quality and the color is as it is depicted in the pictures online. November 26, 2012
Product has faded While I love the look and quality of the rug, I am extremely disappointed in the fact that the rug has indeed faded ... I have had the rug less than a year November 13, 2012
Perfect rug Awesome rug. I have it under my kitchen table. It is absolutely perfect. October 4, 2012
Misleading picture and description I am a big fan of Ballard products however this particular item failed terribly for me. I was hoping to use the chocolate brown for a kitchen mat. Based on how the item is displayed online, I thought it would be perfect. Although it is described as an "indoor/outdoor" rug this is solely OUTDOOR and a very "cheap" looking one at that. The material feels like rattan and when it unrolled did not smooth out nicely at all. Not comfortable to walk on either. Just letting other buyers beware that this is not something to be used as a regular rug or mat if that is what you are looking for. I returned the product. July 28, 2012
Better than I hoped for! I shouldn't get excited over a rug, but I am! I had been searching for months for the perfect rug for my cottage style porch and this is it! After trying other rugs from online stores and my local home centers (all returned) I was bracing myself for this one to be just another one to send back. I am so happy with the first one, than I'm ordering another today in a larger size. Can you imagine a distressed black rug? This is what this one reminds me of. It's not a harsh, comtemporary black but a black with tiny, subtle cream threads running through the center where it looks almost like a black denim - full of texture and character. The pattern reminds me of vintage hooked rugs. Also, the edges of the rug are straight and are finished nicely. It was rolled up and wrinkled when I first opened it, but I simply rolled it up the opposite way then unrolled. The next day, all the wrinkles were gone! Even though I used this rug on my porch, I would also be great in an kitchen or entrance area. I can't say enough good about it! May 22, 2012
Good product - off color I ordered the terracotta color and it is much more orange/salmon than the website showed. I thought it would be more of a burnt red. That said, overall good looking rug. April 24, 2012
This is a beautiful indoor/outdoor rug! I was looking for a rug for my laundry room but was having a hard time finding one to fit my odd dimensions. Not only did I find a rug to fit perfectly from Ballard but it is absolutely beautiful and stylish. March 23, 2012
Small Rug Purchased the 2x3 for the front door mat, size is perfect and looks great! very pleased with purchase June 29, 2011
Just What I Needed I looked months for a perfect front door rug and I'm so happy that I found this rug. It fits perfectly! June 23, 2011
LOVE!!! This rug is beautiful!! I have a dog, four cats, and a husband who won't remove his shoes indoors, so I ordered these in black to carpet my stairs and the halls of both floors of my house. I can have lovely rugs and easily clean them when the cats leave me presents or hubby tracks in from the yard!! I will order two more for my kitchen to protect my hardwoods. Just wish they had the 8x11 in black still!!! (HINT HINT, BD!!!) June 4, 2011
Perfect foyer rug I bought this in the gray color, its definitely a blue/gray but I like that about it. I will need to buy a rug pad as it does slip around. Overall I'm very happy with my purchase and I do feel like you get a quality rug at a low price. May 24, 2011
  • 2015-03-30T08:44:58.651-05:00
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Product:RW198-Suzanne Kasler Quatrefoil Border Indoor/Outdoor Rug

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