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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Suzanne Kasler Quatrefoil Duvet is rated
4.2 out of
Rated 5 out of
Love it!!!I knew when I opened it I would love it. Combined it with off white quilt and it looks great. Would recommend
Date published: 2013-01-20
Rated 5 out of
Really Beautiful DuvetI could not be happier with my purchase. The fabric is beautiful and the duvet is really well constructed. I bought the coordinating throw pillows and love them as well.
Date published: 2013-06-27
Rated 4 out of
Love this lookLove the look. Wish there was a better way to attach the comforter to the duvet inside, especially along the buttoned edge, but this is a common problem among all duvets. I do really love this one and the matching shams. Now just need to get the matching curtains, and I'm all set!
Date published: 2014-06-18
Rated 4 out of
Nice pattern and color but fabric wrinkles easily.I looked at many stores and websites before choosing this duvet and matching sham. The pattern is just right: interesting graphic design with a neutral enough palette to make it easy to choose coordinating accessories.
The only downside is the fabric. It is mostly linen so it wrinkles very easily. Wish they had used a fabric blend with less linen so it would maintain a slightly crisper look.
Still, it is a very nice duvet with a beautiful pattern.
Date published: 2013-11-17
Rated 4 out of
This product makes a beautiful bedI bought the shams, euros and duvet. Love it. Love the weight of it, very thin. Wrinkles easily so have to be careful with it. Would have given a 5 star if the duvet had not come with a slight flaw in the fabric. Started to exchange, but thinking natural flaws may be unavoidable with linen. Put with a burlap bedskirt and looks great!
Date published: 2012-12-06
Rated 3 out of
Beautiful, but not practicalI love, love, love the way this duvet and matching shams look in my bedroom. I fell in love with this set upon seeing it online. I painted my room the perfect coordinating color, hung the curtains, and made the bed. It looks stunning. The only problem (it's a big one, to me) is the material. It's super-thin linen. I can't sit on the bed or lay against the pillows without causing crazy wrinkles. So in order for my bed to be useful, I always have to remove the duvet and completely unmake the bed, or I have to be underneath the duvet, completely in the bed. This is not very practical to me. If I had realized the problem before decorating the whole room, I would have returned the set. But I still love the look, and it's too late now, so I'll adapt and live with it. But this would be SO much better in a different, heavier fabric. If wrinkles don't bother you or you never sit on your bed, you will absolutely love this set!
Date published: 2016-12-28
Rated 3 out of
Pretty but buttons fall offI love this duvet but am having serious problems with the buttons. I had to re-sew every single one because they kept coming off. Even after re-sewing 2 are now gone. Wish it had a zipper instead of buttons.
Date published: 2014-08-26
Rated 2 out of
This product is so-soI kept thinking about this bedding so finally I bit the bullet. The thing is, it is not nearly as bold as in the pictures. The beige is very light, and the pattern isn't as bold as I would have liked. Even so i decided against returning... But the quality just isn't what I thought. It's SO thin. I can actually see through the duvet!! And its linen, so it wrinkles! Looks very sloppy. I love ballard, but I spent quite a bit on this and I really don't think it will last. :(
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