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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 16 reviewers.
Rated 3 out of 5 by It's lovely, but soils & shows footprints really quickly! We ordered this to go inside our kitchen door. While it looks great, it does show tread arks from wet tennies, so we'll see how well it cleans up! October 8, 2014
Rated 4 out of 5 by Comfortable, washes well This is the second time I have bought this product, as I wore the first one out after several years of use at my kitchen sink. Water does spot it, but washing with the hose brings it back to the normal "distressed" look. I thought the spotting added to the aged look. I love my "French postcard"! May 12, 2014
Rated 5 out of 5 by Wish I Had Found These Years Ago!! These comfort mats are awesome! We have a big kitchen so I got the postcard mat for one area, the map of Paris is in front of the stove, and the bistro menu board is in front of the sink. We entertain a lot and my legs and feet would ache from standing on the hardwood floor when I did my hours of prep work. This has made SUCH a difference. I can't believe I went so long without using them. The colors, the pattern, the ink....they all still look the way they did when they arrived. November 17, 2013
Rated 4 out of 5 by Lovely product Not quite as white as I expected, but it is good quality and I'm glad I bought it. November 16, 2013
Rated 5 out of 5 by Great So far I love this mat..I am using in my newly decorated laundry room..I hope it wears well because it is so pretty and different than most mats that I looked at.. November 11, 2013
Rated 4 out of 5 by Fun kitchen mat Every time I step onto the mat I smile. It reminds me of the recent trip to France. It is comfortable on the feet. I'm enjoying this purchase. November 18, 2012
Rated 5 out of 5 by Cute mat! This mat is adorable. Just adds the perfect touch to my kitchen. Would definitely recommend it to a friend. November 9, 2012
Rated 4 out of 5 by Beautiful but smelly The item is as shown on the picture. Good size and beautiful. However, the rubber smell was overwhelming and it took a week of leaving it on my balcony outside (I live in sunny southern california) for the smell to subside. There is still a lingering smell sometimes but at least it's bearable now. October 17, 2012
Rated 5 out of 5 by Cute, Comfy Conversation Piece every time someone walks into my kitchen, they comment on this mat. it's thick and machine washable. the finish/photo on it is a weathered and worn look so it looks like an old postcard that was saved from years ago. the only con is that it's not white or off white - it's more of a deep beige than pictured in the catalog or website. September 2, 2012
Rated 5 out of 5 by Best than expected Love the mat and have it in my bathroom. Really makes the room look smaller, plus comfortable on the feet and the door even closes! July 22, 2012
Rated 5 out of 5 by Love it! I love this mat. It is so pretty and functional! Very easy to clean. June 14, 2012
Rated 5 out of 5 by great kitchen mat this mat is very unique and goes great on my wood floors in the kitchen. i always get compliments on it. very easy to clean. i machine washed it and let it air dry over night and its like new again. very comfy on your feet. great buy! June 6, 2012
  • 2017-01-21 T07:40:34.199-06:00
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Product:RM058-Suzanne Kasler Postcard Comfort Mat

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