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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Large Gourd Lamp 4.6 5 77 77
The Right Purchase I was a little apprehensive about buying lamps from a catalog. I've been looking for two lamps for my family room for almost a year now. When I saw the gourd lamps, they caught my eye. I absolutely love my new lamps. They compliment my new furniture that was easier to find than lamps. Delivery was faster than I expected, the lamps were in excellent condition and displayed within ten minutes. I've been a customer of Ballard for quite some time now and they always come through for me. Merchandise was delivered in perfect condition. I would definitely recommend these lamps November 8, 2012
Quality control issues The small size is perfect bedside. The bases do have flaws: filler was obviously used in one spot and the other is not perfectly shaped as you can feel the unevenness. I am also having trouble getting the lamp brackets in evenly so that the shades stay straight, most annoying. Sadly, quality control seems to have become non-existent in products made in other countries. I have purchased many other wonderful things from Ballard Designs. August 16, 2014
Colors The soft color of the lamp works perfecty with the bedroom decor. The lampshade came with the lamp making it more affordable, however, I would have appreciated a choice for the shade than just white. White matches everything so I did not pay more to buy a preferred color. July 25, 2014
Love the lamp Lamp is great but shade was damaged when it arrived. Ballard has great customer service and sent out a replacement with minimal hassle. July 24, 2014
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Product:LT786-Suzanne Kasler Gourd Lamps