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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
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Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Jacque Bracket 4.3 5 32 32
Poor quality Poorly constructed, mounting holes are unusable. I purchased two of these and each one is different in back; both are unusable. Paint finish was supposed to look aged, but is trash. I should have sent them back October 12, 2011
Nice looking The looks of our little shelf are great. It's also made well. I wished hardware were included. My one complaint...took forever to receive the item. The shipment was delayed weeks. September 7, 2011
Lovey These are wonderful shelves. Ordered one in each size and hung them staggered in a bathroom. Lovely wood, nicely made, sturdy, great value. Would definitely recommend. January 17, 2013
Shelves Ordered a pair of brackets. They were very dissimilar in color. Looked like one was stained and the other was bare wood. Also where the bracket attaches to the shelf one of them was not connected at all and I had to glue it. Could have been a lot better. July 18, 2012
Attractive, but flimsy While aesthetically the brackets are pleasing, they are rather flimsy, esp. in the cut out on each one. I bought 2 small and 2 medium sized brackets and found that one does tend to slant downward from the wall out, instead of straight ahead, making a bit difficult to lay objects on the shelf. June 10, 2012
High End Look for Low Price I was very impressed with these brackets. First of all, they are packed extremely well and arrive in perfect condition. The finish on the natural wood bracket was beautiful and the grain of the wood made the piece look very high end. I have seen similar items like this over the years for a much higher price. I do wish that they would make another size, slighty larger. September 8, 2011
Good product, good features. I like the bracket. It's a good size, has enough detail to be interesting, but not distract from what is put upon it. The natural wood color is a medium tone, so it doesn't shout its presence or clutter up the wall behind my couch. It fits in well with the other art work, sconces, etc. March 16, 2011
Great problem solving shelves. I spent a lot of time trying to figure out what to put in the empty corner above the TV. I bought two of these shelves and put them on opposite walls a few inches from the corner. one a few inches higher than the other. Perfect! I got the wooden shelves and was very pleased with the finish, which was fairly lightly stained but with darker streaks. This varied finish allows the shelves to go with other stained wood pieces and flooring in the room. On top of this, the quality of the shelves was excellent! October 5, 2013
Perfect Perfect plant holder for my kitchen. Lightweight, beautifully finished and easy to put up. September 22, 2011
looks great! Brackets look adorable...I've had several people ask me where they came from! September 25, 2011
Very good They are perfect for the wall where I wanted them, used them with a mirror....great! Good quality and design. Had to wait two months to get them would be my only complaint, they were on backorder. March 16, 2011
Beautiful! The bracket/shelves are just as they look. They are beautiful and well made. April 2, 2011
Suzanne Kasler Wall Bracket I love this bracket. It's well made and looks very similar to more expensive wall brackets found elsewhere. It was securely packaged and arrived promptly. I repainted my bracket to match the trim color. September 29, 2013
suzanne kasler jacque bracket This bracket is perfect for displaying small items that get lost in bigger places. The bracket itself is stylish without distracting from what is displayed on. Perfect in every way!! September 29, 2013
I can always fine the perfect accessories at Ballard's. I had bought a glass sculpture on vacation and wanted to put it on a shelve. I looked everywhere for the right shelve. I had seen so many beautiful accessories in the Southern Living Design House from Ballard's I decided to look online. The Suzanne Kasler Jacque bracket was perfect! Beautiful wood tone and very sturdy. May 4, 2013
These brackets make a great impact! I have admired these brackets for some time because of the unique design. I updated my living room recently and these were the perfect addition on either side of a large print over my sofa. Currently I have a small sculpture on each one but think changing out what I display will be an easy but interesting way to keep the room fresh. March 15, 2013
Love them I ordered two of these brackets, and I can't wait to hang them on the wall!! The wood is solid yet light. The color is cream as indicated in the ordering area but not "white" as it appears in the pictures, so I had to put them in a different room in the house than planned. They could easily be painted, though. Love the rubbed-paint look. March 13, 2013
Very stylish shelf I am so happy that I purchased this very stylish shelf. The quality is excellent and it is the perfect finishing touch to my bathroom. Very easy to mount also. Highly recommend! March 18, 2013
Very Artistic Design Most brackets I've seen are either costly, plain, or 'way over the top.' These brackets have nice design features that become apparent the more you look at them -- which is the better path in a decorative strategy. September 5, 2012
Great product! Great buy! Love my two Suzanne Kasler brackets in the larger size and natural finish. Exactly what I wanted. Easy to hang. Used two on each side of a center oil painting. They hold two tropical ceramic parrots. Could have used these in a larger size in a number of other rooms. August 1, 2012
Great Find. This little shelf put the finishing touches on my powder room. It was very difficult to find this size so I am thrilled. Save yourself some time; Just buy it. Well made, cute and easy to hang. Love it!!! August 13, 2012
Love of a bracket I lightly dry brushed my brackets with some wall paint and the look is perfect. I couldn't be more pleased. June 20, 2012
Cute small shelf! Loved the Suzanne Kasler Jacque Bracket. I have been looking for a small shelf to hide cords to my telephone. The shelf was the perfect size and color. Easy to mount. Would look good on a wall as a group of three. April 4, 2012
Out standing design Great elegant design; Would recommend this product to friends and relatives !!!!!!!! April 23, 2012
great addition to my home I have 2 of these with small plants on them in the hallway in front of my bedroom. look great! exactly what I was looking for. April 4, 2012
Shelves Exactly as pictured. I purchased 3 shelves and love them. March 21, 2012
very small seemed larger looking on the web, when i received way to small for wall brackets March 8, 2012
Cute shelves! Love these little shelves! So easy to hang - and came in excellent condition. November 5, 2011
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Product:WS765-Suzanne Kasler Jacque Bracket