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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Suzanne Kasler Ikat Indoor/Outdoor Rug is rated
3.5 out of
Rated 5 out of
This rug is awesomeI am so pleased with this rug, it's got a nice thick pile to it even though it's an indoor/outdoor rug. I have a puppy who has destroyed another rug and when she has an accident it stays right on top, just wipe it clean! Also, I love the trendy look of this rug, it's a keeper!
Date published: 2013-07-17
Rated 5 out of
nice colors and designI have been looking at this rug for a few months and finally decided to purchase it for my foyer. I am very happy with how it looks ...the colors are exactly what I thought they would be and they compliment the colors of the walls and the furniture and art in the foyer.
Date published: 2013-05-10
Rated 5 out of
Beautiful rugBeautiful colors - on my monitor the beige had a olive hue but it is khaki in real life. Well made and feels great underfoot. Better than most indoor/outdoor rugs I've had.
Date published: 2012-05-03
Rated 5 out of
Beautiful, soft rugI ordered this rug for my kitchen, but it was slightly larger than expected. Instead, it is now gracing the tile floor in my front entryway to replace an older rug that wasn't quite right in that location. It looks great! The rug does not feel like an indoor/ outdoor rug. It is soft and plush on bare feet, but I'm glad for the durability for the location I chose. The colors are softly neutral in the taupe and aqua version, with just enough pattern to set off the entryway next to the off-white carpeted dining area and living room. I'm happy with my purchase!
Are you a dog lover? Show off your passion for pups along
with your playful sense of style. The allover pattern is hand hooked in a soft loop pile of durable, UV protected 100% polypropylene, so it defies the elements ...
This rugged indoor/outdoor rug's geometric link is framed in a triple stripe
border for just the right amount of movement. Machine loomed in a soft, sisal weave of durable, washable 100% polypropylene to resist fading and mildew. To clean, just ...
The floral medallion motif is woven in muted taupe on a sand
ground, giving it a neutral look that works with lots of fabrics and paint colors. Hand hooked in a loop construction of 100% polypropylene that's soft underfoot, but ...