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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.5 out of 5 by 45 reviewers.
Rated 5 out of 5 by Love this rug I really like this rug, although the "spa" color is definitely more greenish than blue that I was expecting, but overall it's a really nice feature to any room. March 4, 2013
Rated 5 out of 5 by Love this rug. This does not disappoint. The colors are perfect and it feels great underfoot. I ordered a rug pad with it and it stays nicely in place. February 16, 2013
Rated 5 out of 5 by As described in catalog The colors are lovely and as shown in the catalog. It is very soft for an indoor-outdoor rug. I have not cleaned it yet, so don't know how it will clean. It was what I was looking for for my condo in Florida. December 9, 2012
Rated 5 out of 5 by Just what I was looking for I bought this rug for our master bath. The colors and pattern are exactly what I was looking for, and the quality is excellent. We have a small dog who walks on the rug occasionally, but I haven't had a problem with his claws catching on the loops,as another reviewer mentioned. September 11, 2012
Rated 5 out of 5 by great rug love this rug -- using it in an entrance hallway where my dogs sleep and have already found out how easy it is to spot-clean! beautiful colors, and seems to be well-made. very happy with my purchase. August 25, 2012
Rated 5 out of 5 by Stunning, soft & chic - great for indoors, too Bought this rug for my home office and it's perfect - soothing colors (not too strong, just enough turquoise), nice feel underfoot. A real room-maker! Goes perfectly with my new very pale bluish/greenish walls. Now I can work in an oasis of serenity and calm - I love it. Stylish, practical and makes me feel like at least my floor is chic (even if I'm not quite there yet). August 8, 2012
Rated 3 out of 5 by Nice rug for price, however not for pets with claws... This rug is beautiful and well made, resists dirt and stains and cleans up easily. However since it is loop pile, our dogs claws are CONSTANTLY causing pulls on the loops. I have to keep trimming them off, kind of a pain. The color and feel of the rug is lovely, though. July 29, 2012
Rated 5 out of 5 by Plush! I was a little nervous about the color of this rug when I ordered it, I was hoping that the colors we're what I was looking for and it doesn't disappoint. Perfect! The background is a beautiful khaki/taupe and the blue is aqua. Absolutely gorgeous! It is plush and soft, very high quality. You just simply cannot go wrong with Ballard rugs, they are so unique and high quality. Our home is filled with their rugs! July 18, 2012
Rated 5 out of 5 by Better than I expected! This rug is phenomenal! It is thicker than your normal outdoor rug which was great because we are actually using inside our home. It is wonderfully made and of the finest quality! The colors are so soothing and match our decor beautifully. We are very pleased with our purchase. As always, Ballard Designs has come through for us once again! Great company to deal with. Have been ordering things from them for years and have never been disappointed! Jocelyn June 4, 2012
Rated 5 out of 5 by NOT YOUR ORDINARY OUTDOOR RUG! I have pets and am using this as my Livingroom rug! I love it! The colors are gorgeous...the khaki has a very slight green undertone and the blue is a gorgeous soft turquoise. I am delighted with my purchase and am adding some indoor/outdoor pillows from the Ballards collection as well. Posting photo without new pillows...haven't rec'd them yet. May 13, 2012
Rated 5 out of 5 by Beautiful rug Beautiful colors - on my monitor the beige had a olive hue but it is khaki in real life. Well made and feels great underfoot. Better than most indoor/outdoor rugs I've had. May 3, 2012
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Product:RW216-Suzanne Kasler Ikat Indoor/Outdoor Rug

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