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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Greek Key Personalized Coir Mat 4 5 12 12
This is a good One This product is really awesome. I will recommnend everyone to buy this and it is worth buying July 11, 2014
The mat looks great but..... It continues to shed. Most door mats are used more on one side than the other. The mat is already starting to show wear on the side that is used the most often. Ordinarily I would just change it to the other side but since it is personalized that makes it hard to do. I do love the look of it. July 6, 2014
Monogrammed Doormat Very nicely made (but not thick). Cute with monogram and stylish with Greek key design. I recommend this product. July 4, 2014
This is a good One This product is really awesome. I will recommnend everyone to buy this and it is worth buying July 1, 2014
Excellent customer service - bad rug I have had this rug for 3 months now and it is starting to deteriorate. I bought the 72" for my front door (set of two doors) that we barely use. The fibers are coming apart and I am constantly sweeping my front floors when the fibers are tracked inside. Also, our name is wearing off. I have attached a picture. I called customer service and they are allowing me to send the rug back for a store credit. This is really all I could ask for since it has been over 90 days. I will continue to do business with this company. Don't waste your time with this rug!! June 25, 2014
Poor quality It snowed out recently and my door mat had some snow on it. When I hit the rug to simply get the snow off of it, my hand went right through it! I am not a large person and not very strong so I was shocked how easily my hand went right through it! It's too bad because the rug looks nice but the quality is terrible. I just received it 2 weeks ago and now will have to be thrown away. January 22, 2014
I love this welcome mat! I getso many compliments on this welcome mat! The large size fits my space perfectly! I am so happy with this purchase! November 13, 2013
Great Deal! This is such a bargain! Personalized doormats are usually pretty pricey so ordering this was a no-brainer. It is great quality and looks fantastic. I'm going to order more as gifts for family and friends. June 21, 2013
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Product:RD313-Suzanne Kasler Greek Key Personalized Coir Mat
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