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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Geometric Hand Hooked Rug 4.3 5 21 21
Lovely neutral rug I ordered this rug in the 8' square beige style. I love the square rather than rectangle shape, and I was looking for something neutral but not plain. I have light blue walls, and this just adds to the lightness and serene look in my living room. I have found Ms Kastner's products to be top notch. I also like the flatness of the rug. November 14, 2012
Attractive and good value This is a very attractive rug. I purchased the tan rug and it lightens up a dark room. The pattern is neutral enough that I can use floral bedding. There are small imperfections in the weave but these shouldn't affect wear. It is soft to walk on with bare feet. December 16, 2012
Very nice Lovely rug for a very reasonable price. The 6x6 is perfect for our space and shipping was very quick. I had ordered a sample of the spa blue before buying and the color was a little more subtle than the actual rug that arrived. It wasn't a deal breaker, though, and we are enjoying using the rug in our new space. April 10, 2014
Great rug but... I love this rug. It feels nice and looks great. My only word of caution is that the color is not a light tan as pictured which is a little disappointing. It's definitely tan but it has shades of green in it. It matches the decor of my room wonderfully but my couch which is a true light tan when matched against the rug it is slightly off in color. Most people wouldn't notice or care. I don't expect to have this couch for a long time otherwise I would consider returning the rug which would pain me since it took awhile for me to find a pattern I truly liked. April 1, 2014
Not really tan but pretty all the same This beautifully designed rug by Suzanne Kasler gives the room a very polished look. I ordered the 'tan' in an 8x12 for the spare bedroom. The rug appears to be of good quality showing an even loop and nicely finished edges. My only complaint, which I feel is very important, is that the color of the 'tan' is much closer to a blue-gray, than a tan. I double-checked the label and it does state, in fact, that it is the tan rug. Also, a sample was not available to order when I called which may explain why I was surprised by the color of the rug upon arrival. Despite the color surprise, the rug is neutral enough to give me the look I am after-unpredictable, classy and in-style. March 21, 2014
Beautiful and refreshing color The light blue square 8 x 8 looks great with my dark brown hardwood floors and oatmeal colored sofa and taupe/gold/white patterned armchairs. Our living room walls are a light gray/blue. The pattern comes off as both current yet traditional. The color freshens up the space. We are very happy with it. March 26, 2014
Soft and minimal shedding We had been looking for a while for a soft rug with minimal shedding after the experience we had with a hand-tufted rug from another retailer that shed in high pile for years. This rug struck the right balance for us. It is soft to the touch and while it sheds, as do all rugs, it's tolerable. The color really pops in our family room. We love the modern, bright look of this rug. February 26, 2014
nice design nice design. not as plush as I thought it would be but still nice. using it beside the bed. bought two. February 10, 2014
Love it! I think the rug is perfect. Love the design! It feels good too. May 26, 2013
Great color and shape I loved that this rug came as a square. Most are rectangular so this is unique, fun and fits my space perfectly. It shipped quickly. The color and quality are great. February 7, 2014
Perfect for my space! I've been looking for a square rug to finish my reading nook. This one is perfect in color, size and quality. The color is a truly "spa blue," and matches the color presented in the web image almost exactly. Love this rug (and I also bought a matching runner)! December 12, 2013
Beautiful rug! The neutral tan color is true to the images. It added the perfect amount of brightness and warmth to the room. November 22, 2013
Gorgeous rug! I love this rug...a perfect runner for our hallway. I love the color-it's a perfect blend of beige and gray. Would definitely recommend:) November 13, 2013
Great color, right size for entry The store didn't have the color in stock - so I took a chance that the catalog color was true. Received it very quickly and love the color! It has the be achy vibe that I am trying to achieve without being over the top. November 8, 2013
Love it! Love the rug! It is simple and beautiful! Perfect! November 14, 2013
Color NOT as picture!!!! Be Aware!!! I have just received this carpet in 8 x10 in Blue color as they describe. Very disappointed regarding the color. The picture above is misleading. In the picture you are able to see a beautiful bright blue color ....in reality is a green aqua color that would not look not even in dreams remotely close (and also color is low key and not bright). The carpet is made of good quality. I am planing to call Ballard Design, I am planing to returned. I am angry I do not have much time to be dealing with returns this size. I work long hours. April 20, 2013
Kasler geometric rug LOVE IT! I bought the rug for my cafe area, and 3 runners for my kitchen. The color is exactly what I wanted for a cool, peaceful look. It is very high quality! July 24, 2013
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Product:RT260-Suzanne Kasler Geometric Hand Hooked Rug