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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Geometric Hand Hooked Rug 4.2 5 22 22
Sheds terribly I waited to use this rug in my living room and have been using it for about 2 months. In that time, it has shed terribly. There are a lot of fibers on the rug, even after it has been vacuumed, that stick to clothes. For instance, if you sit on it to play with your 3 year old and are wearing black pants, you will have the fibers all over you. I also tend to get fuzzball type shedding and sort of tumbleweeds from the rug. I am not really satisfied with it and I may move it to a more low traffic area to see if it sheds less. Also, I ordered the tan color and it is barely tan and appears more gray. September 25, 2014
Very nice Lovely rug for a very reasonable price. The 6x6 is perfect for our space and shipping was very quick. I had ordered a sample of the spa blue before buying and the color was a little more subtle than the actual rug that arrived. It wasn't a deal breaker, though, and we are enjoying using the rug in our new space. April 10, 2014
Great rug but... I love this rug. It feels nice and looks great. My only word of caution is that the color is not a light tan as pictured which is a little disappointing. It's definitely tan but it has shades of green in it. It matches the decor of my room wonderfully but my couch which is a true light tan when matched against the rug it is slightly off in color. Most people wouldn't notice or care. I don't expect to have this couch for a long time otherwise I would consider returning the rug which would pain me since it took awhile for me to find a pattern I truly liked. April 1, 2014
Beautiful and refreshing color The light blue square 8 x 8 looks great with my dark brown hardwood floors and oatmeal colored sofa and taupe/gold/white patterned armchairs. Our living room walls are a light gray/blue. The pattern comes off as both current yet traditional. The color freshens up the space. We are very happy with it. March 26, 2014
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Product:RT260-Suzanne Kasler Geometric Hand Hooked Rug
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