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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler French Bisque Lamp Slips 4.5 5 10 10
They are just gorgeous! Thanks Suzanne, for the beautiful products and great ideas for the house decorations. These forms where just purfect for our living room. My husband is a geologist, but he really likes to paint. He asked me if he can borrow two of them for his future art work. October 16, 2011
Stunning! These are absolutely gorgeous. I especially love the matte finish. I bought 3 to go on top of a large armoire. With some greens they look very rich and sophisticated. Only one of the "jars" has a lid that can be removed. At first that surprised me, but there's really no need for me to use them as a jar, so it suits my needs. They really are stunning in my home and I would recommend others buy them, too. You won't be disappointed. July 5, 2011
Kasler Ceramic Forms They are fabulous! love, love, love them! I ordered three of the four! K.J June 20, 2011
Looks great on a console table. I bought two of the large (IV) for a console table in my dining room. They look wonderful on either end and I have had a lot of compliments. March 29, 2011
This product has great lines and finish. The clean and simple lines, with an almost ethereal finish, give an understated "spot of interest" on a shelf with a beautiful white coral collection I have displayed. It keeps the eye interested but in no way detracts from the priceless coral. Just the perfect touch. That kind of touch is why I grab your catalog and a cup of tea, when the catalog arrives in the mail. Thanks! March 16, 2011
Great reproduction! These forms are excellent reproductions of the original French lampslips that were found in a very high end showroom in Atlanta. They look best grouped in multiples. March 16, 2011
Product:AD380-Suzanne Kasler French Bisque Lamp Slips

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