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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Frasier Fir Tabletop Tree 4.3 5 19 19
Lush and Realistic-Worth the Price I purchased the 3 foot tree as an additional tabletop tree in our family room. It looks like a realistic frasier fir and is well constructed. You won't find anything like this in the mass retailers. Highly recommended. December 13, 2014
Amazing little tree, looks like real I just received my tree today, it's very well made and looks amazing. I took my time to shape it. Still waiting for ornaments, also from BD, but I love it already. I got it on sale, 30% off + free shipping. December 10, 2014
Perfect little tree! I've purchased three of these four ft. trees this season. One for my kitchen; one for a clients penthouse apartment, and one for a client's grand piano. It is so authentic looking! The burlap ball base is great because it makes the footprint manageable on a narrow surface. My best friend ordered one and placed it on a silver tray with a Santa on her kitchen island! It is a very versatile little tree! December 4, 2014
Suzanne Kasler Frasier Fir Tabletop Tree I just received my 3' Frasier Fir! I am SO THRILLED WITH IT. I have always had "artificial trees" because of family allergies. 11 years ago we purchased a 7 1/2 foot tree from a WELL KNOWN COMPANY and it's GORGEOUS! But with health issues for both my husband and myself, sadly that 7 1/2 foot tree was getting to be to much for us to handle. I was very nervous about "downsizing". But what a grand surprise to open this up! YOUR LITTLE 3' FRASIER FIR IT PHENOMENAL!!! JUST PERFECT AND GORGEOUS!! Off the purchase the 4' one now! Well worth the money for sure! Thank-You for ANOTHER SENSATIONAL PRODUCT. October 31, 2014
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Product:HC745-Suzanne Kasler Frasier Fir Tabletop Tree
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