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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Frasier Fir Tabletop Tree 4.4 5 28 28
The perfect tabletop tree After searching various stores and finding only sparse cheap quality tabletop trees, I was thrilled to find this perfect tree at Ballard's. It is a darling little tree, very full and lush with the perfect amount of lights. It is very life like and actually holds more ornaments than it appears to. It does require some fluffing out of the box, but that is to be expected and very easy to do. The only drawback in my opinion is that it is fairly heavy. I would definitely recommend this tree to anyone looking to downsize from a larger tree or just to add an extra festive touch anywhere in the home. March 22, 2015
Beautiful little tabletop tree I previously purchased the 3 foot version of this tree for myself and have been very pleased with its lifelike appearance. Recently I purchased the 4 foot version for my mother. She is also pleased with the realistic branches and natural shape. February 7, 2015
Great quality. Purchased this tree after Christmas at the Ballard store in Tampa, FL. I loved the look and quality of the tree. Looking forward to setting it up for Christmas 2015! February 1, 2015
Functional I read reviews of this item before purchasing. Several reviewers noted the tree was plastic. I decided to purchase it because the price was right, and it was lighted. Sure enough, the tree is plastic. The redeeming qualities are that the base is heavy, the limbs can be 'manhandled' into shape, and the lights are plentiful and work. Prettily decorated, from afar the tree looks lovely. January 30, 2015
  • 2015-04-25T08:32:32.302-05:00
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