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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Frasier Fir Tabletop Tree 4.1 5 15 15
good value I ordered the 4' tree. It does stand up without any other support. It is plastic, not fake fabric, but looks very much like a frazier fir. It will easily fit back into it's package, which comes with a handle, so it will be easy to store. There are not a lot of lights, but they are sturdy and well-balanced. I am very happy with this tree. I have been trying to downsize my Christmas decor, and this is a great first step. October 9, 2014
This tree has got the super cute going on! I read the reviews before purchasing two 3' trees. One reviewer was upset because the tree was made of plastic and this confused me since it is a fake tree. Other reviewers mentioned their trees came bent beyond the point of being straightened so I really wasn't sure what to expect. Both of my trees were straight; the box was almost the full length of the tree. My only concern was the lighting. While they are well lit, the lights are wrapped on the tree capturing multiple branch tips so I had to do a little finagling to get to some of the branches to fluff them. This wasn't a big deal but I was concerned I would damage the lights. The wiring in the branches feels thick so I think they can handle the flexing of being fluffed for many years. I fluffed the trees and plugged them in and they are super cute! They are so full, I like them just the way they are without ornaments. December 6, 2013
So Disappointed in Quality These trees looked very nice on-line but don't be fooled. In my opinion the quality is very, very poor. I know artificial trees aren't real looking but for the price I did expect something closer to realistic than this. The plastic branches are shiny green plastic and they look very plasticy, even from a distance. The lights were strung so poorly that wires stood out every which way, the end to end plugs weren't tucked away and the lights were wrapped so poorly around the top that you would have to unstring them to pull down the branches to shape the tree. I hate hanging lights but even I do a better job than what was done on this tree. In conclusion, poor value. Not what I expected from Ballard Designs. Made the mistake of ordering both sizes but both are going back. December 6, 2013
More than expected Received tree on time, well packed, in good shape. This tree is much more than expected. I have looked in all the stores and believe me nothing is as full as this. Multiple branches of different shades, lengths and textures. Yes it is plastic but what else would it be. They all are. It has a nice full shape. The varied lengths of branches contributes greatly to the overall full shape. I wanted to get the flocked but it to be a Dachshund Tree so I thought something a little less formal would be better. It's perfect. Big enough to not be overwhelmed by decorations. Small enough to fit anywhere. Thank you. I have searched for a couple years while accumulating decorations and never saw anything better. November 27, 2013
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Product:HC745-Suzanne Kasler Frasier Fir Tabletop Tree
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