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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 4 reviewers.
Rated 5 out of 5 by Gorgeous This chair has exceed my expectations. If you are considering it, please pay attention to how deep it is from front to back and its scale. I love it but it's a little larger than I thought it would be. October 8, 2016
Rated 5 out of 5 by Comfortable and Practical Just received my Carson desk chairs for my home office. Paired them with the Tuscan Cream desk and lateral files and they look fantastic. I work long days in these chairs and find them very comfortable. They swivel and are height adjustable with the touch of a button. Very pleased with entire home office and Ballard Design quality. August 11, 2016
Rated 5 out of 5 by Beautiful and functional I ordered the Suzanne Kasler Alexandra Desk Chair with Brass Nailhead in a beautiful teal microfiber. The upholstery workmanship is top-notch and the seat pad is comfortable. While I was leery of ordering a custom, upholstered chair without being able to sit in it, I'm happy with the product, and was happy with the delivery process to my entryway--they let me try it out to make sure it was okay. My only complaint was the wait, which was due to it being custom, and a little confusion about how the controls worked. Why did I choose this chair? I wanted a stylish and comfortable upholstered desk chair for my home office, and only Ballard Designs offered appealing designs that I could get in a color I wanted and a reasonable price point. I liked several offered styles, but what made me go for the Alexandra model was that it has tilt control in addition to adjustable height and a rolling base, and because I like the unique shape of the curved "wings" and the arms that allow me to be supported in a variety of positions (including cross-legged!), which is nice when working for long periods of time. It will be interesting to see how the microfiber holds up, but I chose it over velvet for easier care, and it looks gorgeous. December 5, 2015
Rated 4 out of 5 by Gorgeous I got this chair in the coral colored Suzanna Kasler Linen fabric with the weathered finish. It's GORGEOUS. Very good quality and very well made. It's a heavy, solid chair. The ONLY problem I have with it is that the seat doesn't go down low enough for me - I sit too tall. But other than that it's amazing. September 12, 2015
  • 2016-10-25 T06:36:59.502-05:00
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UF021-Suzanne Kasler Carson Desk Chair with Brass Nailheads

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