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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Canvas Tote Bag 3.2 5 13 13
cute with drawbacks Tote is good looking - great color options, fun monograms. Downside is the strap as it is cheap feeling; the texture is plasticky. A woven or canvas strap would have been better than faux leather. January 23, 2014
Perfect size tote Ordered two in the medium size for gifts. They loved them and said size was perfect. Could be purse or tote. Loved the leather handles. January 17, 2014
Bad quality The quality is NOT what I expected. Look good on website. But horrible quality in person January 15, 2014
Great product. I am well pleased with this tote. It is a good size for me to use to carry my teaching supplies, etc. Also, it is a great value for the money, too. January 15, 2014
Poor Quality While the exterior of the bag is attractive, the zipper arrived broken and the leather of the handles was split. I know that monogrammed items can't be returned. If this bag hadn't been monogrammed, I would have returned it in a heartbeat. AND it took WEEKS to arrive.... January 13, 2014
Very cheaply made I was very disappointed in this product. I have been happy with the furniture products that Ballard produces, so I expected the same for this tote. However, it is very thin and the inside is lined with what looks like a paper bag, then covered with plastic. It is very "loud and crinkles" which is not what I expected at all. I was anticipating it to be a heavy, double-sided canvas with nice leather handles (which were also stiff and cheap feeling). I purchased two of these for a gift for some designer friends of mine, and was actually embarrassed to give it to them. January 13, 2014
Love it! I had been keeping an eye on these totes and knew at some point I'd have one. When Christmas rolled around, there was a sale...I finally ordered one. The tote is very well made, and I love the monogramming. It is an item that I can see myself still using years from now. Love it. January 12, 2014
the handles are a disappointment the bags are okay but I was very disappointed in the handles. they were wrinkled and had a cardboard feel. would not purchase again or recommend. January 12, 2014
Like the bag not the handles The bag was nice quality but the handles were not very well made and looked cheap in my opinion. January 12, 2014
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Product:AF115-Suzanne Kasler Canvas Tote Bag