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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Suzanne Kasler Campaign Chair is rated
3.2 out of
Rated 5 out of
Great chairI was a bit nervous after reading the reviews, but I purchased 2 of these anyway. Assembly was a little tricky because you have to slide the seat edges in a channel, but I had the first one done in 14 minutes and the second in 22 minutes. These chairs are gorgeous & well made. I'm very happy with them.
Date published: 2015-08-20
Rated 5 out of
Gorgeous chairsI actually didn't find these chairs difficult to assemble. At first, I was confused as to how to slide the seat into the wooden grooves, but got the hang of it pretty easily. The trick was to push the plastic guide further down into the sleeve of the seat and to pinch the lip of the seat together when you insert it into groove.
Anyway, probably only took me an hour to put together 3, including unboxing them which is very overwhelming. And they are gorgeous when assembled and super comfortable. I'm using them around a tulip table outside.
Date published: 2015-04-08
Rated 3 out of
A beautiful chair, but...I ordered two of these chairs while they were on sale. They're really handsome chairs. But the assembly! Wow. I thought the other reviewer might have overstated the difficulty. The chair comes mostly assembled, but sliding the fabric seat into the frame is a huge pain. Your fingers will most likely be sore. My one other comment is there's a sticker on the side of the chair that doesn't peel off easily at all. It comes off in tiny slivers and the adhesive is still stuck to the wood. There's already a metal Ballard Designs plaque attached to the frame, so I see no reason to add a messy sticker. All this said, now that the chairs are set up we're quite happy with them and plan to order one more.
Also, Ballard Designs has arbitrarily designated me with the review nickname "jannygirl." How strange.
Date published: 2014-11-05
Rated 2 out of
beautiful product, beyond painful to assembleI would like to give this chair a higher rating but it failed to come assembled, not to mention the covers were shipped separately and arrive a day after the frame. When the covers finally arrived they were IMPOSSIBLE to get into the extremely tight opening that they provided. I spent over an hour just trying to assembling one. Sadly for me, I ordered two chairs and I haven't
even bothered with the second one. I'm too lazy to ship it back cause the packing is overbearing. I've never seen soo much styrofoam and plastic wrap in one box. Although I'm not disappointed with my one working chair, this product would have received a much higher rating had i come assembled. Nightmare trying to put it together.