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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Burlap Ribbon - Set of 2 Rolls 4.2 5 18 18
O.K. This product is okay...very average. I think it is a bit pricey. But I had been looking for something like this for a long time so jumped on it when I saw it. You have to be careful with it as the binding pulls away from the sides and frays. December 17, 2011
product stinks..literally. ribbon smells like kerosene I had to return this product. it had a very strong kerosene, gasoline smell to the ribbon. I aired it out for a week, and it still smelled the same. December 23, 2011
Easy to work with, holds shape well Product was delivered in a timely manner and packaged good arrived in perfect condition November 25, 2012
Burlap Ribbon I used 2 spools of this ribbon as a garland on my Christmas tree and also had enough to add it to pine roping over my China Cabinet. We live on a lake and it gave a real cottage feel to our Christmas. After Christmas, I rolled it back on the roll and plan on using it again next year! I only wished I had bought more to decorate presents with.....maybe next year if it's still available I'll buy more. January 7, 2012
Excellent Quality I used this ribbon for my wedding invitations and it turned out wonderful! It was very beautiful! I would definitly recommend this product! April 20, 2012
Beautiful Ribbon This ribbon is high quality and absolutely beautiful. I am using it for tiebacks on the curtains in my guest bedroom. I highly recommend. March 29, 2012
Very nice...but I loved the ribbon until I noticed it is pieced together in spots. Wondering what the reason is for that ? It shows enough from the backside when tying bows, so that left me thinking about the price paid ? Maybe it was in the manufacturing...not sure I would pay the price again but it looks great and I love the look. December 7, 2011
This product was exactly what I was looking for. I loved the size and quality of the ribbon. It is very good-looking and easy to use. I intend to incorporate it into pillow designs for a rustic and eclectic look. I'm sure I will be ordering more in the near future. December 7, 2011
Perfect! The burlap ribbon was strong and plentiful, allowing me to wrap over a dozen gifts. The quality is fantastic and the ribbon was gorgeous. January 2, 2012
Great natural texture for ribbon on Christmas gifts! The quality and texture was good. I was expecting the ribbon to be lightly wired as the description said it was January 8, 2012
Top Quality - Great Price! This ribbon is looks very high end and can be used for gift wrapping or to accent home decor items. I love this ribbon! December 27, 2011
This product is exactly what I wanted...... I used this burlap to decoate my Christmas tree. My only regret was not getting more! January 2, 2012
Made a fun new look on Christmas packages. Love the ribbon just wish I would have waited a few more days because it went on sale. December 31, 2011
great quality used to decorate my Christmas tree...and received lots of compliments too December 31, 2011
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Product:AM934-Suzanne Kasler Burlap Ribbon - Set of 2 Rolls