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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Bordered Initial Coir Mat 3.5 5 30 30
Pretty, but not sure it will last long. I ordered the sage, it came bright green. I will make it work. Like the look and the size, my monogram is visible unlike others, but just not sure it is going to last. And it does shed alot. May 18, 2014
Cannot see initial or border.... I was very disappointed when I received the rug in brown. The color of the initial and border is almost identical to the overall color of the rug making it almost impossible to distinguish. It looks as though the rug has been sitting in the sun all summer and is completely faded. I bought it replace my faded rug currently on my front porch - the old faded rug actually looks better than this one. April 14, 2012
AVOID THIS PRODUCT!!!! (sage green) I was beyond disappointed, I was angry. This product is so poorly misrepresented in online photos it should be illegal. I can only speak of the sage green. To begin with, the color is sprayed on. I could smell the fumes coming through the box. Once I took it out I was almost knocked out. 24 hours later I could still smell it. To add to my frustration the sage colored paint was so faint I couldn't read the monogram. I even had a hard time making out the border. I don't know what this would look like in other colors but the product isn't made with any care. I would avoid ordering this door mat in any color. It's a shame because it's a great idea and could possible add charm to your home. I must admit the Customer Service team was incredibly helpful. They instantly credited my CC. I didn't have to bother going to my local UPS and paying to have it return. Overall-VERY disappointed. March 27, 2014
Love the look of the rug The rug looks great on my front step but now that the weather is warmer the corners are dry and starting to curl up. Bummer! Also, it does shed quite a bit. March 31, 2011
Looks are good I like the looks overall of this Mat. I was a little disappointed that the border and printing was so light. But we've only had it a few weeks and it's fading very rapidly and i'm very disappointed in that. The mat is fine, it's the printing that is the disappointment. January 18, 2012
Not completely satisfied The contrast of the border and house number on the mat is not visible. January 16, 2012
Super striking! Beautiful welcome mat. Nice and big. Exactly what I was looking for! February 3, 2012
Looks better in the picture This rug looks better in the picture. When it arrived, I could barely see the color on the rug (I ordered the sage green color) so the initials are hardly visible. Of course since it is custom made, Ballard doesn't take it back. I don't recommend wasting money on it, unless you try the darkest color such as black. August 29, 2013
This product is large. It is very difficult to see the accurate scale of the rugs from the photo. I ordered the medium based off the photo and it is huge. It is too large for my front door entrance. I ordered taupe color and the color is good. August 7, 2013
Doesn't hold up It was already frayed at the corner upon arrival, which could be just a fluke. However, I would only recommend this in an enclosed area. It was trashed after being exposed to a week of rain. May 26, 2012
Lovely welcome for double doors This mat is very pretty and a great size. (I ordered the largest size to accommodate double front doors). I am also pleased with the coir quality, the soft green border color and the crispness of the monogram. This mat looks professional and very southern. I would order this item again. September 20, 2012
Looks Great! Beautiful entrance to our front door. That mat sheds A LOT when you first take it out of the package so I suggest doing this outside and shaking it out well before laying it down. I haven't had it long enough to show wear so I can't comment on that. August 22, 2012
Looks good! I originally ordered one of these mats in the "hard to find" 72" wide size. It looked great! So, I ordered 3 more for other doorways. We have not had them long, so cannot speak about durability, but they all arrived in good condition & the price was reasonable as well. August 8, 2012
Great Mat The mat is sturdy, works well in wiping off our feet, is durable and looks great. We got our initials on it and friends were recently complimenting us on it. I would recommend this item to others. July 18, 2012
Features great for Christmas or Valentines Day Mat is not that "shed messy" as some people say, one must understand it is made of coir fiber so expect some shedding to occur. Overall the quality is not bad as far as dye goes at least for the red color I chose. I did not want the monogramming done so I can't give comment on this. I have not seen a change in the mat curling upward at the edges like someone mentioned or see any signs of fading from the sunny location this mat is placed at. I only want to use this mat for Christmas and I might use it for Valentines Day so it should hold up well for many years to come. December 29, 2011
I am pleased with this product. I really like the look of the Inital Coir Mat and have had several compliments on it. The one downside is that it slips and does not stay in place. July 25, 2012
Washed Out I have had this rug for a few weeks, in a low-traffic area under a large covered porch. We ordered the green, and it is very faded and the rug looks like we have had it for years under very high traffic already, and the coir sheds a lot. I echo the comment about considering getting out my own paint and stencil to fix my rug where my house number can actually be visible again. I would not purchase this rug again. December 5, 2011
Just a perfect fit for what I wanted! This arrived so quickly, I couldn't believe it! It is exactly what I wanted. It adds the perfect touch to my front door and it's well made. The red is a perfect accent to my front door. I plan on ordering another one for my back door soon! October 21, 2011
Great look and great size for entry mat This is a great entry mat - not too large and not too small. The color is exactly as described. December 27, 2011
Stylish and functional at a fantastic price. Love this door mat! Cheerful, beautiful and very functional. January 8, 2012
Great Look Great Value This was the instant dress up that my front porch needed: a good looking and generously sized welcome mat. Love the color as well as custom initial aspect. Truly great value and good looking as well as tough enough for east coast winters with snow and ice melt. March 31, 2011
The Coir Mat is a perfect fit and most appropriate for the location. The Coir Mat was a gift for my Mom. It's extra length is most appropriate for the entrance to her house. I like the monogrammed design of the mat in addition to its colors and design in general. The mat is quite attractive and well made. It should last for a long time. March 16, 2011
Happy with Ballard! I am very pleased with the product as was my puppy who loves to curl up on it when we are finished with our walk. I love all your products, so happy to have found your website. May 27, 2011
this mat weathers well. The size we chose and the color look perfect on our front porch! We will definitely consider this as a future gift item. July 6, 2011
nice looking very nice looking but sheds unbelieveably. It is fine if you do not move it May 29, 2011
Pleased shopper Arrive as ordered - very pleased with the quality. March 16, 2011
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Product:RD292-Suzanne Kasler Bordered Initial Coir Mat