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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Bordered Initial Coir Mat 3.5 5 30 30
Pretty, but not sure it will last long. I ordered the sage, it came bright green. I will make it work. Like the look and the size, my monogram is visible unlike others, but just not sure it is going to last. And it does shed alot. May 18, 2014
AVOID THIS PRODUCT!!!! (sage green) I was beyond disappointed, I was angry. This product is so poorly misrepresented in online photos it should be illegal. I can only speak of the sage green. To begin with, the color is sprayed on. I could smell the fumes coming through the box. Once I took it out I was almost knocked out. 24 hours later I could still smell it. To add to my frustration the sage colored paint was so faint I couldn't read the monogram. I even had a hard time making out the border. I don't know what this would look like in other colors but the product isn't made with any care. I would avoid ordering this door mat in any color. It's a shame because it's a great idea and could possible add charm to your home. I must admit the Customer Service team was incredibly helpful. They instantly credited my CC. I didn't have to bother going to my local UPS and paying to have it return. Overall-VERY disappointed. March 27, 2014
Looks better in the picture This rug looks better in the picture. When it arrived, I could barely see the color on the rug (I ordered the sage green color) so the initials are hardly visible. Of course since it is custom made, Ballard doesn't take it back. I don't recommend wasting money on it, unless you try the darkest color such as black. August 29, 2013
This product is large. It is very difficult to see the accurate scale of the rugs from the photo. I ordered the medium based off the photo and it is huge. It is too large for my front door entrance. I ordered taupe color and the color is good. August 7, 2013
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Product:RD292-Suzanne Kasler Bordered Initial Coir Mat