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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Furniture
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Suzanne Kasler Bordered Initial Coir Mat 3.5 5 30 30
You can hardly see the monogram This item was not worth the wait time in my opinion. I do like the size of the mat, however, you can hardly see the monogram because they did not put enough paint on it. After a few guests walking through my door the monogram is just about gone. Considering finding a stencil and repainting myself. And it is "shedding" like crazy. Not the quality I expected. March 31, 2011
washed out I was really excited when I ordered this rug, but after it took months to get to the house, my excitement was lost. The rug was delayed numerous times (I could have sold and bought a new house with a different address before it was delivered). When it finally arrived, the quality of the rug was good, but the color was very bad (I had ordered the brown). The color is why I gave it such a poor rating. It looks like it has been outside my house for 10 years. It is almost impossible to read the address numbers. April 1, 2011
Rug looks nice but monogram color didn't match the boarder color. I did the large mat with two letter monogram -- I ordered the green mat. The monogram was a lot larger then I anticipated, it's hard to see the scale based on the website's photo and the monogram was not the same color of green as the boarder which was disappointing and distracts from the overall look of the mat. July 23, 2011
Border and momogram color too pale I'm disappointed that the color (green) of the border and initial are not as vibrant as I had expected from the photo. It has the appearance of an ordinary coir mat. April 1, 2011
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Product:RD292-Suzanne Kasler Bordered Initial Coir Mat