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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suzanne Kasler Atelier Antler 4.4 5 20 20
Great antlers! After reading the reviews, I ordered all 5 of the antlers. Mine all arrived in perfect condition and look fantastic hanging in my home. I know this is a current decorating fad, possibly a trend, but I am so excited to get some antlers hanging on my walls. November 3, 2011
Unique product I am very pleased with my purchase (atelier antler). It is well designed and looks very attractive in my dining room. The pricing of the antler is quite acceptable. November 27, 2013
So MUCH Fun! These antlers are one of the most talked about and asked about decorative item in my home (and believe me, I have a lot). Everyone always asks when and where I got them from & I proudly say Ballard Designs! I purchased 5 and love every one of them! If you want something a bit different that everyone will be envious of, buy these! October 23, 2013
These are beautifully made and look elegant on the wall. I bought these antlers to go next to the real thing--a 9-point buck that I have no choice about displaying! They are perfect. The wall is balanced and lots more elegant! Thanks so much for having them available. Otherwise I'd be searching the woods for antlers! October 23, 2011
the right look I bought the antlers to hang on a 100 year old house, They look great hanging on the den fireplace. March 15, 2012
Love them! The first antlers arrived broken much to my disappointment but your customer service rep shipped another one out and it was in perfect condition. I have it hanging on a gray wall (they are white) and they rock! Love the S. Kasler line you have added-some is not in my budget but love it all! March 16, 2011
Beautiful wall accent i love these antlers. They have a rustic charm with a dressier feel. They are great to mix and match in a cluster or use a few to flank a picture, etc June 5, 2011
Product is great all the way around We love being able to group the items together depending on the space available. Well worth the price. April 18, 2013
Just as pictured! Totally met expectations - looks fabulous in the room!! April 13, 2013
soft off white color is perfect This product has the great look of antlers without looking too real. Perfect for those who take issue to displaying the real thing March 23, 2013
Well made, hard to hang Nicely made, but very difficult to hang. There was no consistency in the distance of the hooks, so you will have to remeasure for each plaque. September 7, 2012
Just OK I was somewhat disappointed when I received the antler. The color is not ivory but a greenish tinted off-white. It is somewhat cheap looking. It was not easy to hang. I was too lazy to return it and have put it in an area where the light is low and the greenish tint not noticeable. November 16, 2011
Antler Head I thought the hanging Antler head was funky so I ordered but upon arrival was surprised how small it actuallly was. March 16, 2011
Like them but returning them I really like the look of decorating with these antlers but I have to say I was a bit disappointed with them. They're very heavy and hard to hang. There are two nail holes in the back which I find difficult to align. I bought the entire series and only opened one. Sorry to say I'm actually sending mine back. I think they're great looking they're just not for me. October 10, 2011
Love these antlers!! Ordered these to hang above a decorative shelf in my kitchen. Totally completed the look! Im thinking about getting another one for my living room. June 10, 2011
Funky! I love the antlers. They are a great addition to our home and updated our space perfectly. March 16, 2011
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