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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 1.9 out of 5 by 12 reviewers.
Rated 1 out of 5 by Do not order I ordered this rug in December as a gift and I didn't receive it until May. Within a month the lettering was so faded you couldn't read it, and shortly thereafter the rug began "shedding" so bad it had to be thrown away. This rug was a waste of money. Do not order. September 15, 2014
Rated 1 out of 5 by Fades and sheds Within a few months of being outside the covered front porch, everything has faded. Now, it sheds terribly and all of that gets traced in. For the price and the backordered wait, I expected far better quality. It is useless at this point and appears it could have been bought at the local dollar store. August 17, 2014
Rated 1 out of 5 by This mat does not hold up to wear Within one month of use the monogram and antlers are not visable. July 8, 2014
Rated 2 out of 5 by poor quality, arrived "cracked" Backing was already cracked upon arrival. Border and monogram didn't even match each other (bronze), looked like I tried to make it myself. Sent back and will try another design. Wanted to love this- waited a long time for it to arrive and was totally bummed. July 1, 2014
Rated 3 out of 5 by Monogram faded in one week! The rug as a whole is perfect...The antler print on rug is in great shape (after a month) but the monogram faded in one week. Very disappointed for as long as I waited for it to be personalized... May 26, 2014
Rated 1 out of 5 by no good outdoors we've had this by the front door for about a month or so, and already the ink has faded so much that you can't read the letters. antlers too. : (. and it sheds fibers like crazy. apparently this is not meant for outdoors…. May 19, 2014
Rated 1 out of 5 by Did not hold up! I have never had a problem with an item from Ballard Design but this door mat we have only had for a month or so and we keep it under a covered porch at our front door and it has already faded on the name which you can hardly read anymore. Quite a bit of money for a high end rug that has already faded. The ad says the lettering is fade resistant. I would like to return or get a credit if at all possible. It just is not holding up well all the way around. April 16, 2014
Rated 5 out of 5 by Nice detail, quality and great size This product is everything it claims to b. It was back ordered which disappointing but we are thrilled to finally have it. February 2, 2014
  • 2016-10-26 T08:39:41.625-05:00
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Product:RD316-Suzanne Kasler Antler Personalized Coir Mat

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