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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Suvero Rug 4.8 5 6 6
Like it This rug was a good fit. The colors look nice with our cinnamon color leather sofa and ottoman, off white accents and travertine tile floor of our family room. It is easy to vacuum even with the hand held. I searched for a long time and ordered several samples. The purchase was worth the effort. Would have liked a bit larger size to fit under the furniture of the conversation area but it works OK, lies flat and is not a problem. June 11, 2014
Neutral and very elegant This rug is beautiful! Got it for my dinning room area and I couldn't be happier, the colors are subtle and go with any decor! February 22, 2014
love it! I am very happy with this rug. I ordered a sample (Thank you Ballard for offering samples) first and was able to see all four colors represented in the rug before purchasing. The colors are primarily wool white and spa blue, secondary colors are camel and medium brown. All colors are subtle and muted, not sharp, and this makes it very classy looking. I also knew from the sample that it is very thin rug, more like a mat but this does not take away from the look or quality. It is necessary to have a high quality pad under this rug because it will move under your feet almost like a towel if it doesn't have something gripping it underneath. This rug makes my sitting area look summery and very breezy and light. Another thing that is good to know is that no matter what size you order you will get the exact pattern shown. In other words, even the 8x10 has a large patch of wool white and another large patch of spa blue down the middle and then the sides have the camel and brown stripes along with the blue and white. This pattern does not change regardless of size. Also, I have two large dogs and they have not caught their nails on the rug at all. It vacuums up very nicely with the wood floor head but I don't think the beater bar would be a good idea. I like that it is 100% wool, it is well constructed and reversible. This is not a "plush" rug with a "pile" but it is a great rug nonetheless and I am thrilled with the look it gives to my room. Highly recommended. June 30, 2012
Suvero Rug I have this rug in my shore house and the colors are stunning. August 12, 2011
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Product:RT014-Suvero Rug