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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 30 reviewers.
Rated 5 out of 5 by Great swing for the price I had always wanted a bed swing. While this swing is not nearly as big as a authentic bed swing, it is also much cheaper. I did enhance my swing pillows by buying bigger ones for the back. I agree with some of the other reviews that the pillows are disappointing, but all-in-all I love it. Nothing better than to lie on it in the evenings while reading/relaxing! September 18, 2015
Rated 3 out of 5 by Great swing, poor cushion fabric This swing is great! It is comfortable and we can both fit with our children. The only downside are the cushions. We had the swing outside on our screened in porch, away from the sides for less than a month and they've already started to mildew. I ordered a sunbrella replacement cushion which was VERY expensive after paying this much for the swing. The replacement bolsters aren't going to be as long as the ones that originally came and fit the swing either. For the price the outdoor swing should have already come with cushions made with a suitable outdoor fabric. September 4, 2015
Rated 3 out of 5 by Pillows to small The back pillows in the Ballard Designs photo shows them to be well suited to the scale of the swing, but when received they are NOT scaled as Ballard pictured. When the pillows are placed across the back, there's large spacing between them as shown in my photo above. The gaps cheapens the overall look of the swing and leaving you feeling it's over priced! Although it does give you the pillow size, it does not give you the dimensions of the swing therefore there's no way to know the 16" pillows included is not a suitable fit width or height and will not look as Ballard Designs pictured. I've order another 16" pillow to upgrade the look, but it actually needs 3 20" pillows. August 20, 2015
Rated 5 out of 5 by As good as it looks Love this porch swing so far! I spent quite a bit of time searching for the "perfect" swing for our porch. The bed-type swings were too large and bulky and the 2 seat wood/wicker swings were too small. This swing fits at the end of our porch as if it was custom made just for our home. My husband assembled and hung it without difficulty. The color is an off white which looks fantastic with our other porch furnishings. We love having coffee in the mornings on our new front porch swing! August 15, 2015
  • 2015-10-07T07:28:33.928-05:00
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Product:MI440-Sunday Porch Swing

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