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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sunday Porch Swing 4.2 5 5 5
Cushions are not really sand twill, but I still love it! The swing is just beautiful and regardless of the cushion color, having it there to enjoy every day is worth it! The cushions I got are more of a yellow ivory and the color is fairly stark as another commenter stated, which doesn't quite match my outdoor decor so I plan to look into having a cover made. The swing is so relaxing, though, that a cover is worth it for me! July 25, 2014
This swing is very relaxing I ordered my swing 2.24.14 and received is 6.26.14. It is very well made, the quality, for the price, can not be beat, and comes with everything needed to hang. It is very comfortable. The cushions are not stark white as previously posted, they are a light ivory color. I think the mattress could be covered or left uncovered. I have 5 grandchildren under the age of 7, so this cover has been put to the test. It wipes off easily with a wet cloth, I have had no problems as yet. I would recommend this to everyone who loves peace and calm relaxation, especially on a rainy day! It is wonderful. July 21, 2014
Love this porch swing....simply amazing! My wife and I sat on this swing this past weekend while staying at the Southern Living home at Fontanel in Nashville, TN. We fell in love with this swing. So much so, that I asked the management where it came from and they were more than happy to share. I have ordered one of these for my wife as a surprise in the new home I am currently building for our family. I know that one buyer reviewed this swing poorly, which is sad because it's so comfortable and amazing. I feel like you can clearly see that the cushions are what they are, and if you are concerned about staining or having to clean the cushions from time to time, then you should pass. However, if you do pass, you will be missing out. June 3, 2014
Cushions are not the color advertised !! While the swing is beautiful, the cushions are a stark white and look unfinished- like they are suppose to be recovered! The description says "sand twill". They are no way near a sand color they are a bright white- and nothing like the picture. Wish I had known that before I bought this!! February 21, 2014
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Product:MI440-Sunday Porch Swing
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