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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sunday Porch Swing 4.3 5 26 26
Love Love Love this swing! This is my families favorite place to sit. The swing is very sturdy and very comfortable. The dimensions are perfect. Seat is deep without being too deep and it is long enough to stretch out for a nap.The only draw back is that the ivory cushions do not have removable covers. I plan to make removable washable covers. July 29, 2015
Sturdy, comfortable but impractical color for outside This swing is almost prefect. It is sturdy, comfortable, beautiful BUT the white fabric is already dirty as could be after 2 months. Dust and dirt blow on it because IT IS OUTSIDE (although under a covered porch) and the WHITE fabric shows everything. It would be better if they at least made the cushions covers with zippers, so you could clean them. I have to now pay someone to make me custom covers in a darker shade with zippers. BTW: We have no children and no pets are allowed on this and it has gotten dirty. We also had to stain the wood a darker shade to match the house. It stains nicely and took little effort, so that is a plus but again, it would be nicer if for the price, the manufacturer offered different color woods. July 12, 2015
Comfy, good looking, but 'washable'?? I love the look and feel of this swing--the whole family loves to use it and we can all fit at once! Also great for reclining and reading. My only complaint is that the specs state the cushions are covered in washable twill. I'm sure this is true--BUT--the covers don't come off! I am fine with the fact that I have to scrub these by hand when they inevitably get dusty/dirty/pollen-covered but don't think calling them washable is entirely accurate. For the price I wish they had a zipper on the cover! July 10, 2015
Gorgeous and comfortable swing --But the cushions were underwhelming. This swing is gorgeous, constructed well and very roomy. My whole family loves to nap, read and relax on this swing. That said, the cushions are an awkward off-white color, they do not have a zipper and therefore cannot be removed for cleaning and the material is just average. I had all the pillows recovered in a sunbrella fabric so that it would hold up better to the outdoor elements (and a family). The swing now looks and feels much better. Even after that substantial additional cost, I would still buy this swing again -- it really is that great! July 3, 2015
  • 2015-08-11T10:26:07.325-05:00
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Product:MI440-Sunday Porch Swing

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