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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 46 reviewers.
Rated 5 out of 5 by Perfect swing... This porch swing is exactly what I was looking for! The pillows are a little more yellowish cream; however, with some accessory pillows and a colorful throw I'm sure it'll look just as pictured on the site. Ballard customer service is amazing! I called to let them know the bolster pillows were stained and they immediately ordered and sent replacements. What an easy process! Thanks for yet another great product! September 10, 2016
Rated 5 out of 5 by It was exactly as I hoped it would be The swing was perfect. High quality, easy to assemble and extremely comfortable. A perfect addition to our porch. September 10, 2016
Rated 5 out of 5 by high quality swing bed Easy to assemble, made well, solid, good looking swing! The back pillows are really too small for this swing without adding some extra pillows that are 20", but they are fine to get you started. The fabric is cream and repels dirt and dust. I am pleased with this purchase and would recommend it to anyone looking for a comfortable porch swing. September 8, 2016
Rated 5 out of 5 by Best purchase ever! My family is seriously in love with this swing. It has quickly become everyone's favorite lounging spot. Bought it in the graywash and it's absolutely gorgeous. I know there are some mixed reviews about the cushions - here's my two cents. They look great; the seat cushion is thick and hefty, and the back pillows, while not huge, fit just right between the bolsters. We have found them to be a little difficult to keep clean - they don't just wipe clean easily - I wish I scotchguarded the fabric before we used it. We pressure washed the cushions the other day and they cleaned up nicely. While we might upgrade the cushions eventually, they're totally fine in the meantime, and do not in any way detract from the overall look or our enjoyment of this swing. We could not be happier with it! August 14, 2016
  • 2016-09-23 T08:21:43.991-05:00
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Product:MI440-Sunday Porch Swing
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