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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sunday Porch Swing 4.3 5 22 22
Love the swing; HATE the cushion fabric The style and construction of this swing is awesome and we love it on our front porch, However, for something in this price range, I would expect better quality fabric on the cushions. It is a slick/slippery cheap nylon that wrinkles when you sit on it and you slide off of when swinging. Fortunately for me, I have a home decor business and could make new cushion covers myself with out having to pay for the labor. They truly are awful and whomever you source this swing from needs to find some better fabric. Customers should not have to do what I did to make the swing usable and comfy like it should be. May 28, 2015
Very disappointed This swing is much smaller than I expected - my fault because I did not pay enough attention to the dimensions - nowhere near the bed-swing I expected. It appears to be well made and the wood is nice but it seriously overpriced, even on sale. It never qualifies for additional discount as it is a "bring home Ballard" item. It is just a regular porch swing with a deeper seat & some cushions. The pillows are of poor quality and are annoying because they slide constantly, except for the bottom which can be secured with ties. The back would function much better if it were one piece rather than 3 small pillows. The only reason I did not return it is because of the high return shipping costs, after paying that much to get it here. I'm sorry I ordered this item. It is not worth the price. May 21, 2015
Absolutely Beautiful!!! I'm so happy I purchased this swing. Instructions said it would take 2 contractors to install. I had only one. It only takes a few minutes. It takes longer to open boxes with swing and pillows than to install. The investment is worth every penny. My front porch looks amazing. Thank you Ballard! May 13, 2015
Might need some help. I've been waiting for help to put it together. One of the four hooks for the chain will not go in. I'm not sure what to do from this point. It's a beautiful swing and I would love to get it hung for the summer. It would be good if the instructions were a tad better too. May 11, 2015
  • 2015-06-30T07:56:17.718-05:00
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Product:MI440-Sunday Porch Swing

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