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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sunbrella Bordered Seagrass Rug 4.1 5 15 15
Poor construction I purchased a total of eight sunbrella seagrass rugs in various sizes from 8x10 to runner. The rugs are not square the edges are wavy and the corners are not a right angle. All of the rugs have this issue, some are more noticeable than others. The problem that disappoints me the most is that seven of the eight rugs still do not lay flat. Even after placing heavy objects on them turning them upside down I cannot get the rugs to lay flat. The rugs still show the marks where they were rolled and tied with twine during shipping. The weave of the seagrass is good and the color of the sunbrella border is great. November 23, 2012
Great look under my kitchen table! I am very happy with my natural rug. Looks great. Feels fine on our bare feet, which was one of my concerns. A green grass smell went away after a week. Only thing that was a little disappointing was the fabric border had stitching in one area that was loose. This area of rug is in a low traffic area so I didn't worry about sending it back, which would have been a huge hassle. Bottom line, love the rug and impressed with quality for price. August 23, 2012
The Sunbrella Bordered Seagrass Rug is awesome, it hides dirt and is easy to vaccum, I love it! The Sunbrella Bordered Seagrass Rug fit perfectly in my new office! I love the look and the texture. The border really makes the rug and the room! It's priced at a super price for some I have seen and the quality is really good! Thanks Ballard Designs! July 5, 2012
Perfect for a casual entry hallway We wanted something for a much used entrance at lake house. Seagrass rug looks great and is soft enough for bare feet. May 28, 2012
Great rug for the money The rug looks beautiful on my porch and was reasonably priced. The seagrass does have a smell that went away after being down and out of the bag for a couple of days. April 21, 2012
very pleased! Loved the quality of the rug! Very thick and textured! The border is more gray than taupe (but I am happy with that since it works with my color scheme). It did not smell as badly as other reviewers cautioned sea grass might smell. There was one raised loop in the weave, but it is hidden under a sofa. A natural imperfection I suppose. I am sure it could have been eased into place if needed. Very pleased and would certainly order this again for another room! February 8, 2012
Great rug and great style I was very pleased with the texture, color, and size of the rug I ordered. It was the perfect rug to use after entering the house from the backyard. It is very stylish and does not compete with other things going on around it. I especially like the fact that it is a sunbrella product. February 3, 2012
Definitely a natural look I love seagrass and natural fiber rugs. This seagrass rug is fine but shows every spot and came with natural discolorations which almost make it look "soiled" in places. However, it should age well taking on a darker color with time. January 28, 2012
So far so good. The rug looks great--good quality, especially with the cloth trim. I just recently purchased it and I have it in a high traffic area--so, fingers crossed that it holds up to the traffic in my house. I recommend that you definitely get a rug pad--I didn't get one for about a week and could see that underneath the rug was starting to wear down. December 17, 2011
The rugs are not that great. I ordered 3 of these rugs. They arrived rolled tightly in a bag. After 2 months, 2 of the rugs lay flat, but the one is still wavey and the backing is falling apart. November 27, 2011
perfect for sunroom We bought the rug to protect carpet in a sunroom between our pool and the rest of the house. It really does the trick (and is attractive too!) Great value. September 30, 2011
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Product:RN004-Sunbrella Bordered Seagrass Rug
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