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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
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Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
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Sunbrella Bordered Seagrass Rug
4.1
5
13
13
Poor construction
I purchased a total of eight sunbrella seagrass rugs in various sizes from 8x10 to runner. The rugs are not square the edges are wavy and the corners are not a right angle. All of the rugs have this issue, some are more noticeable than others. The problem that disappoints me the most is that seven of the eight rugs still do not lay flat. Even after placing heavy objects on them turning them upside down I cannot get the rugs to lay flat. The rugs still show the marks where they were rolled and tied with twine during shipping.
The weave of the seagrass is good and the color of the sunbrella border is great.
November 23, 2012
Nice addition to my Living Room
This was a great addition to my Living Room. I shopped all over the place for the right sea grass run and this was it. Great basket weave design and the light brown boarder is perfect for not showing dirt.
December 8, 2012
very pleased!
Loved the quality of the rug! Very thick and textured! The border is more gray than taupe (but I am happy with that since it works with my color scheme). It did not smell as badly as other reviewers cautioned sea grass might smell. There was one raised loop in the weave, but it is hidden under a sofa. A natural imperfection I suppose. I am sure it could have been eased into place if needed. Very pleased and would certainly order this again for another room!
February 8, 2012
So far so good.
The rug looks great--good quality, especially with the cloth trim. I just recently purchased it and I have it in a high traffic area--so, fingers crossed that it holds up to the traffic in my house. I recommend that you definitely get a rug pad--I didn't get one for about a week and could see that underneath the rug was starting to wear down.
December 17, 2011
