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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Stratford Jewelry Chest 3.8 5 12 12
The Stratford chest is a great value for anyone looking for a jewelry chest. I absolutely love my jewelry chest. It was a good deal at regular price but I was lucky enough to purchase it at $100 off. The look, quality, and storage space makes this a winner for me!!!! Would definitely recommend it to someone else. February 3, 2014
Attractive and Solid Very nice chest; good size, lots of pockets to place earrings, lots of hooks for necklaces. Doors on either side are a little hard to open. January 30, 2014
Just what I wanted I love the jewelry chest. I had been searching for some time & this one is perfect. There could be more drawers w/dividers but all in all a great product. January 30, 2014
Love! One of the best purchases I've made from Ballards! Worth the money and such great quality! You won't be disappointed! January 25, 2014
Poor quality The design is great, however the workmanship on the one I received is poor. The shipping box was heavily damaged, the inside of the lid is chipped, there is glue residue from the mirror on the wood, there are screws missing from the back, one of the hinges is bent, and the "felt" lining in several of the drawers is pulling away from the wood. Very disappointed as this is not the quality I've come to rely on from Ballard. I elected to keep it only because it would have been a hassle to try to return something this large in a broken box. Will certainly think hard before purchasing anything in the future. January 10, 2014
Wonderful jewelry chest I bought this lovely chest a couple of years ago. I just LOVE it! I do find the sides to be difficult to open, but I can still open them anyway. Thanks for the "knob" suggestion...I may try it. I selected the antique white for my mostly dark bedroom furniture. It was the perfect choice. I have added an antique white padded headboard, which modernizes my old, but still attractive furniture (slightly Asian style). This was an impulse purchase for me, but turned out to be the right one. I see others that are more expensive, but don't look any better. I don't think you can go wrong with the choice. December 9, 2013
So cool! I love it! I first saw the stratford jewelry chest at a friend's house and knew I wanted one. She had the french white and that is what I bought as well. How nice for the first time to have a piece of furniture that is beautiful and holds all my jewelry, plus I use the lower drawers for gloves and mittens. November 14, 2013
Very Nice! This jewelry chest is very nice. I'm very happy with it. The reason I gave it 4 stars and not 5 is because the side cabinets were very hard to open. It doesn't come with knobs on the side cabinets so I added them and they are much easier to open now. Very pretty and sturdy. November 4, 2013
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Product:MI446-Stratford Jewelry Chest
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