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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Stratford Jewelry Chest 3.8 5 12 12
Good storage, but questionable quality Loved the mahogany color and it is a good size to fit my costume jewelry. However, after using it for less than a month, the hooks broke off from the door. Only option is to return it and take a chance that the next one does not have the same problem or another. But, for the price, this is a suitable option. October 6, 2014
OK quality I ordered this around Christmas 2013. It just arrived the other day (May 14) after numerous back orders. If I had not waited for it for so long, I would probably return it. It is just OK. It arrived in suitable condition, but the antique white color has more of a yellowish tint than I expected. The one in the photo looks more off white, which is what I had hoped for. It could have been painted a little better as well. On the plus side, it does have a lot of room for a lot of jewelry--it is quite roomy. May 19, 2014
Just Perfect for my needs! I have lots of pieces of jewelry and this is perfect for my storage. The quality of the wood is ideal. I just love it! February 15, 2014
I will never buy anything from Ballard again! I loved this piece on their showroom floor in Jacksonville Florida. When I opened up mine at home it looked just as wonderful as the floor model. However mine rocks back and forth. Upon inspection I found that one of the rubber pads on one of the legs was missing so I went through the packaging to look for my wayward piece and not finding it; what I did find was styrofoam indented with three perfect shapes for three corners but none on the fourth. So, calmly, I called the 800 number and after 8 minutes and 55 seconds on hold they told me there was nothing they could do. So I must now pack up my problem and take it one hour back to Jacksonville to get an exchange. Valentines present ruined, thanks Ballard. Something at this price from China should be made with more care. February 6, 2014
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Product:MI446-Stratford Jewelry Chest
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