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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 13 reviewers.
Rated 3 out of 5 by Great looking but has some issues I bought 2 of the Stratford chairs and have encountered similar problems mentioned in other reviews. The back cushions do not hold their shape and feathers are constantly coming out of the fabric. One chair has developed a creaking sound from the frame when you sit down. In addition the seam on one of the back cushions has ripped, exposing the white pillow beneath. Overall, when the chair is properly fluffed it looks great. Once you've sat in it it looks messy. These were purchased less than a year ago. Would I repurchase? Probably not. October 20, 2016
Rated 2 out of 5 by Fabric wrinkles at seat If you look at my file you will see what is going on with the chairs. So in short my recommendation until these chairs are fixed is no comment yet. September 30, 2016
Rated 4 out of 5 by the chair is very comfortable We ordered this chair to match an existing Stratford chair. We approved the fabric sample but the finished chair did not match the fabric sample so we are having it redone. The service and delivery was excellent. March 27, 2015
Rated 5 out of 5 by Quality & Beautiful, too We looked at six different fabric swatches to cover this chair and chose Timur Orange. We couldn't be more happy! The quality of the sewing and the care to matching the pattern on the cushion to the chair was perfect. The chair arrived on schedule and packed with care. Bravo! November 21, 2014
  • 2016-10-24 T06:49:34.223-05:00
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UC050-Stratford Chair

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