Ballard Designs
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Stratford Chair

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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We offer free swatches of all our fabrics. $6.00 Shipping and Processing. Ten swatch maximum.

Stratford Chair is rated 4.2 out of 5 by 13.
Rated 5 out of 5 by from Beautiful Chair! I ordered the Stratford Chair in the Calisto Stripe fabric, and absolutely love it. The chair is well constructed, and a perfect size in my formal living room. It will only be used as an occasional chair, but it is very comfortable. The fabric is nice quality, and the overall craftsmanship and design on the chair seems superior. It also arrived almost three weeks early, and the delivery process was very professional. I have always been a loyal customer of a similar popular catalog store, but I think I may have found a new favorite in Ballard. :-)
Date published: 2012-03-12
Rated 5 out of 5 by from So comfortable! I couldn't be happier with my recent purchase. The quality and comfort of the chair is great! It is honestly one of the most comfortable chairs I've ever sat in - my friends and family agree! Ballard Designs was great working with me throughout this process. I had to change the delivery address since I was moving and they were able to easily accomidate!
Date published: 2012-05-17
Rated 5 out of 5 by from Ralph Lauren at a Great Price I love these chairs. I have ordered several things from Ballards. I like to send them my fabric for a custom look. These chairs I had done in a plaid for my home in Sun Valley. They look fabulous and give the place a Ralph Lauren western look at an affordable price! I will definitely do more custom furniture with Ballard.
Date published: 2012-07-06
Rated 4 out of 5 by from the chair is very comfortable We ordered this chair to match an existing Stratford chair. We approved the fabric sample but the finished chair did not match the fabric sample so we are having it redone. The service and delivery was excellent.
Date published: 2015-03-28
Rated 4 out of 5 by from Great Chair, long wait, but well worth the wait... I highly recommend the Stratford Chair. There was a long wait for the chair more than I was told at the beginning of my purchase, but once you receive the chair you will love it. The people who delivered the chairs to my home were also very friendly and helpful with set up of chairs and removal of boxes. Chair is very comfortable and well made. I chose the checked material and is also of good quality. In my case though, the finished product did not arrive in a couple weeks as originally told but took more like six months. Hence the four star rating for the wait.
Date published: 2013-03-29
Rated 4 out of 5 by from Perfect selection for the room! We purchased the chair for our bedroom and it fits the bill. The workmanship and look are true to form. And the size was perfect for our master bedroom. We had to wait a bit longer than expected for the product but when it arrived, we were pleased.
Date published: 2013-01-02
Rated 3 out of 5 by from Great looking but has some issues I bought 2 of the Stratford chairs and have encountered similar problems mentioned in other reviews. The back cushions do not hold their shape and feathers are constantly coming out of the fabric. One chair has developed a creaking sound from the frame when you sit down. In addition the seam on one of the back cushions has ripped, exposing the white pillow beneath. Overall, when the chair is properly fluffed it looks great. Once you've sat in it it looks messy. These were purchased less than a year ago. Would I repurchase? Probably not.
Date published: 2016-10-20
Rated 2 out of 5 by from Key flaws in chair design For the price, this chair is a major disappointment. This is something I would expect if I paid $200-300. The back cushion because of the "down" stuffing does NOT retain its shape and ends up looking like a lumpy mess. The upholstery at the back where the chair arm is tucked under the back of the seat either was never fully secure or has come loose showing the padding below. Overall this was a real let down as I have purchased other pieces from Ballard with no problem. On the positive - the size is great for a shorter person and firm, but comfortable to sit on. It just needs a bit better construction in my opinion.
Date published: 2014-07-30
Rated 2 out of 5 by from Fabric wrinkles at seat If you look at my file you will see what is going on with the chairs. So in short my recommendation until these chairs are fixed is no comment yet.
Date published: 2016-09-30
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $6.00. Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UC050-Stratford Chair

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