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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 13 reviewers.
Rated 2 out of 5 by Key flaws in chair design For the price, this chair is a major disappointment. This is something I would expect if I paid $200-300. The back cushion because of the "down" stuffing does NOT retain its shape and ends up looking like a lumpy mess. The upholstery at the back where the chair arm is tucked under the back of the seat either was never fully secure or has come loose showing the padding below. Overall this was a real let down as I have purchased other pieces from Ballard with no problem. On the positive - the size is great for a shorter person and firm, but comfortable to sit on. It just needs a bit better construction in my opinion. July 30, 2014
Rated 5 out of 5 by Well-made and comfortable I needed/wanted a comfortable reading chair and this chair fits the bill. I also ordered the matching ottoman, which I can pull out and push out of the way to create more space when not in use. I ordered the chair and ottoman in danish linen honey, with the mahogany finish on the legs. I love the array of fabrics and finishes Ballards offers to customize furnishings. Both items are well-made and very comfortable (down-filled cushions). I had a 15% discount coupon, so I definitely feel that I got my money's worth since they are so well made and look more expensive than they were. Both were well-packaged and the in-home delivery service on the chair was professional, prompt and courteous. They called once to confirm delivery and then called again to let me know that they were on their way to my home. Would definitely order furniture again from Ballards. June 13, 2013
Rated 4 out of 5 by Great Chair, long wait, but well worth the wait... I highly recommend the Stratford Chair. There was a long wait for the chair more than I was told at the beginning of my purchase, but once you receive the chair you will love it. The people who delivered the chairs to my home were also very friendly and helpful with set up of chairs and removal of boxes. Chair is very comfortable and well made. I chose the checked material and is also of good quality. In my case though, the finished product did not arrive in a couple weeks as originally told but took more like six months. Hence the four star rating for the wait. March 29, 2013
Rated 4 out of 5 by Perfect selection for the room! We purchased the chair for our bedroom and it fits the bill. The workmanship and look are true to form. And the size was perfect for our master bedroom. We had to wait a bit longer than expected for the product but when it arrived, we were pleased. January 2, 2013
Rated 5 out of 5 by Ralph Lauren at a Great Price I love these chairs. I have ordered several things from Ballards. I like to send them my fabric for a custom look. These chairs I had done in a plaid for my home in Sun Valley. They look fabulous and give the place a Ralph Lauren western look at an affordable price! I will definitely do more custom furniture with Ballard. July 6, 2012
Rated 5 out of 5 by So comfortable! I couldn't be happier with my recent purchase. The quality and comfort of the chair is great! It is honestly one of the most comfortable chairs I've ever sat in - my friends and family agree! Ballard Designs was great working with me throughout this process. I had to change the delivery address since I was moving and they were able to easily accomidate! May 17, 2012
Rated 5 out of 5 by Beautiful Chair! I ordered the Stratford Chair in the Calisto Stripe fabric, and absolutely love it. The chair is well constructed, and a perfect size in my formal living room. It will only be used as an occasional chair, but it is very comfortable. The fabric is nice quality, and the overall craftsmanship and design on the chair seems superior. It also arrived almost three weeks early, and the delivery process was very professional. I have always been a loyal customer of a similar popular catalog store, but I think I may have found a new favorite in Ballard. :-) March 11, 2012
Rated 5 out of 5 by Great beautifully proportioned chair I ordered this for a bedroom, with the aviary fabric. It's a beautiful chair especially for a compact space. Seat is not very deep, a tall person would probably be uncomfortable. October 22, 2011
Rated 5 out of 5 by This chair works perfectly in our den. We are thrilled with our Stratford chair. It is perfectly proportioned and well-constructed. The nailhead trim is nicely done and we couldn't be more pleased with the upholstery and the COM process. This is our most comfortable reading chair and currently the favorite spot in our home. March 16, 2011
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UC050-Stratford Chair
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