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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Storm Over The Marsh Giclee 4.8 5 62 62
Stunning. Light weight, well packaged, great delivery. I have this glicee in a room with gray/green paint. It is on a wall without a window, so it looks like you are looking through the window to the marsh outside. If you are looking for atmosphere or mood for the room, this works beautifully. November 25, 2012
My favorite Ballard purchase! I purchased this piece of art as a gift for my mother to place in her beach home. I was so pleased with the quality of the giclee. We just stare at it!! It is so beautiful and reminds me of the many salt marshes here on Maryland's Eastern shore.I have always been very happy with Ballard design. August 8, 2014
Extremely Disappointed We live at the beach in, SC, and one of our favorite things to do is to bike ride along the marsh and look out at the serene view. We also enjoy staying at an inn, on a plantation, in Charleston, where the view is so similar to the view in Storm Over the Marsh. We wanted the art to remind us of our stays there which we love so much. When we received the giclee, it was damaged at the top, and customer service offered to replace it and were very nice about it. But, we decided to return it rather than exchange. This is because we felt that it looked cheap and did not have the beauty or the depth of color and detail that the original work has. In the original, there is a some blue sky and sun peaking through, some rusty reds dappled in to the marsh grasses, and the water looks so real like it would splash if you touched it. These are all qualities that make it so beautiful. In ours, it was just dark and grey all over and very dreary looking with that "dried Elmer's glue" look all over. My husband and I both felt that it evoked a depressing feel rather than the tranquil and serene feel we get when we watch a storm roll in over the real marsh. So, we were really sad that we didn't get our marsh giclee, but we are in search of another one that we will be more happy with. We also purchased the Beach This Way giclee from Ballard Designs and are thrilled with it! August 6, 2014
stunning I bought the extra large print and it is hanging in my living room which is an open floor plan so everyone can see it. I get so many compliments on it. it was professional wrapped, drivers were gentle with the item. It was a little pricy to ship but that's the only negative. July 30, 2014
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Product:WD937-Storm Over The Marsh Giclee

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