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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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St. Germaine Tiered Stand 4.8 5 22 22
This stand is quality built I've purchased several different fruit stands & bowls, all of which I haven't been happy with & gotten rid of. Every time I'd seen this one in the catalog, I'd really wanted it, but the price was more than I wanted to pay until the 15% off offer & I jumped on it! I love mu new fruit stand! The quality is very high, it will last forever & it holds everything that we want to put into it. My only problem was that I didn't measure my cabinets & it doesn't fit underneath to be tucked in, so I had to place it on my island which works just as well & looks beautiful! I am very happy with this purchase! July 13, 2014
Attractive addition to the kitchen I have been looking for a 2 tiered stand that would look good with my recent kitchen remodel. I saw this on line and have to admit, did hesitate to buy due to the price. However, I did purchase the stand anyway and was happy I did. It is a beautiful addition to my kitchen. Since then, I have been to 2 different stores and found a 2 tiered stand in black and half the price. But...when I compared how sturdy and well made this product was, I was happy I paid a little extra. May 4, 2014
Excellent Stand Very well made stand. I was worried that it would be flimsy and not sit balanced on counter, but it is perfect and not cheaply made at all. I have no problem recommending it to anyone. April 27, 2014
Great Quality Very pleased with the St. Germaine Tiered Stand. It's a great addition to the kitchen. March 26, 2014
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Product:BM068-St. Germaine Tiered Stand
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