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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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St. Germain Folding Chair 4.7 5 9 9
These fold up for easy storage I have previously owned the bamboo folding chairs and they always worked well when I had a casual dinner and needed more seating. I bought the St. Germain chair because I wanted something a little more formal for holidays. The paint on the cane seats chipped the first time I used them. Nice looking chair, but the quality should be better for the price. March 18, 2011
The look doesn't disappoint. I ordered 8 of these chairs, that way I can seat 10 around my dining table. Though it was a bit of money, I looked at it as an investment as my home was recently remodeled and the chairs elevate the dining experience, so you really feel like you're in an elegant space. My dining table is formal british colonial so the faux bamboo blends nicely. I chose a different finish from the table's finish to contrast and it works great together. Next up is to buy cushions. March 16, 2011
Designer features that blend with my personal decor while maintaing quality in workmanship and functionality I purchased two of these chairs to provide additional seating for a large dinner party I was hosting. They exceded my expctatiions in design, quality of workmanship, ease of use and functionality. They added style without the bulkiness of "side chairs." They are easy to move from one area to another and also easy to store when not in use. I would highly recommend this product to my friends and family June 6, 2011
These chairs are just perfect for our needs. We needed extra seating for occasional guests. The feature I liked best about these folding chairs was how compact they are for storing. They are also very comfortable for most people. I also liked the finish and how well made they are. I chose the black finish because they matched my existing chairs that I would be using at the same time. September 1, 2011
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