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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
St. Germain Folding Chair is rated
4.7 out of
Rated 5 out of
The look doesn't disappoint.I ordered 8 of these chairs, that way I can seat 10 around my dining table. Though it was a bit of money, I looked at it as an investment as my home was recently remodeled and the chairs elevate the dining experience, so you really feel like you're in an elegant space. My dining table is formal british colonial so the faux bamboo blends nicely. I chose a different finish from the table's finish to contrast and it works great together. Next up is to buy cushions.
Date published: 2011-03-16
Rated 5 out of
Great additional seating for dinning room table!I order 2 of these chairs. I was so pleased with the craftsmanship, that I ordered two more for when we have a large family dinner. They are also perfect for playing games at the card table.
Date published: 2016-03-25
Rated 5 out of
This chair is beautifulBelieve it or not I now own 24 St. Germain folding chairs! I believe my first 6 were purchased in 2009. In 2010 6 more and this year 2012 12 more. It was my husband and my Christmas present to each other and for our house. It may seem extreme to some people, and expensive if you add them all up at one time, but here is why I own 24 of these lovely chairs. We have a fairly nice size dining room and we host all the family events. On birthdays, get togethers and the holidays there are 24 of us ranging from 85 years old to 5 years old. We are in all shapes and sizes. And although we have buffets for birthdays etc, we like to sit together for the more important/traditional occasions like Thanksgiving and Christmas. We do this in part for the happiness of our elderly parents. Standard size dining room chairs are a big problem too wide, too heavy. And many folding chairs the same thing the seats take up too much room. The St. Germain chairs are only 14 inches wide. We put 3 tables together sort of like the letter I, and we can all sit in relative comfort. The chairs are comfortable, sturdy and attractive. I love them, and this past Christmas everyone was comfortable at the table.
Date published: 2012-12-27
Rated 5 out of
Love this folding chairI ordered 2 of these to have when guests come over and we need extra seating. Great quality and very sturdy!
Date published: 2013-01-01
Rated 5 out of
Excellent valueI agree with the other reviews--these chairs are fantastic. They look pretty and are perfect for additional dining room seating. They fold easily and don't take up very much space in the closet.
Date published: 2013-03-23
Rated 4 out of
Beautiful but small chairsI bought these chairs to add to my dining-room table for a large dinner party. They are beautiful but might be smaller than you would think. I am pleased though with their look and feel. I purchased seat cushions for added comfort.
Date published: 2011-12-22
Rated 3 out of
These fold up for easy storageI have previously owned the bamboo folding chairs and they always worked well when I had a casual dinner and needed more seating. I bought the St. Germain chair because I wanted something a little more formal for holidays. The paint on the cane seats chipped the first time I used them. Nice looking chair, but the quality should be better for the price.
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