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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 5 out of 5 by 5 reviewers.
Rated 5 out of 5 by Gorgeous Modern Bed! I ordered this bed in January and received it in April. The reason the bed takes some time to be delivered is because each bed is custom made based on your specifications upon ordering. At the time I was anxious to get the bed after ordering it, but it was well worth the wait. I'm in love with my new Squire Untufed Bed! I had been looking everywhere for the perfect classic, sophisticated bed and low and behold it was at Ballard Designs. I would recommend this bed to anyone looking for a modern and clean look as it's very reasonably priced and the quality and design are great. This bed definitely exceeded my expectations and it's absolutely gorgeous in person!!! Additionally, the packaging was great in making sure my off-white bed had no issues arriving in PERFECT condition. The assembly of the bed was very easy, too! Again, I am in love with my bed and highly recommend it! Thank you Ballard Designs! You just made the first big part (and most important) of my bedroom redecorating project very promising :) April 12, 2011
Rated 5 out of 5 by Good price and good quality. The bed was worth the 2 month wait.i love the clean tailored look! May 7, 2013
Rated 5 out of 5 by elegant, streamlined upholstered bed I love this bed. It arrived very well packed and in perfect condition. It was very easy to assemble and if you knew my manual skills and my husband's ,or lack thereof, you would realize how remarkable that is. To be able to say that a king size bed is low key and blends in nicely with the rest of the room is also quite a statement. I ordered it in natural linen and it goes quite nicely with my ballard settee and chair with ottoman in lighter linen. I would definitely recommend this bed and ballard in general to anyone. September 1, 2012
Rated 5 out of 5 by Hotel Chic design at its finest We bought this bed in King size with Taupe Sunbrella Fabric. It took a couple of months which seemed reasonable. It was easy to assemble in less than an hour. It has a nice high headboard and simple lines. It reminds me of something you might find in an upscale hotel. I like that it is somewhat masculine yet soft and feminine too. May 25, 2012
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UM017-Squire Untufted Bed

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