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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.9 out of 5 by 13 reviewers.
Rated 5 out of 5 by Squire Tufted Headboard I love this headboard! We bought it for my daughter's bedroom and it makes a great statement as it is pretty tall. Highly recommend!! August 26, 2012
Rated 2 out of 5 by Difficult to install The product itself is beautiful, but the headboard is very difficult to install. We needed to drill additional holes in order to make the headboard attach to our bed frame. July 11, 2012
Rated 1 out of 5 by Did not match fabric I ordered this headboard in the King Size. Due to the size they had to match the fabric seam and failed to do so. It looks so sloppy. It took four months to arrive, so I didn't want to deal with the hassle of sending it back. I would NOT recommend this in a custom fabric. It was a huge disappointment for the $$ spent. June 14, 2012
Rated 5 out of 5 by Love! I love my tufted headboard which I ordered in a gray velvet. It really pulls the room together and looks very expensive. May 9, 2012
Rated 3 out of 5 by Good looking,but... This headboard is very high, so, consequently, it is very hard to mount. We did the best we could ,and it is still shaky. It absolutely does not feel secure. September 17, 2011
Rated 3 out of 5 by Swatch DID NOT match delivered headboard I received my headboard 5 weeks before the estimated delivery date, which was great. However, the off-white twill fabric sample is not what I received when my headboard was delivered. It has black flecks of dust or dirt woven into the fabric. I was very disappointed but decided to keep it due to the hassle of trying to return such a large item. I would not recommend the off-white twill. The headboard is a good quality piece, but the fabric is not. September 15, 2011
Rated 5 out of 5 by Great quality this headboard is made very well and seems much more expensive than it is! I had mine upholstered with the Danish linen fabric. Very versatile and current. June 28, 2011
Rated 4 out of 5 by Worth every penny I ordered the Squire Tufted Headboard in Sage Linen for my guest bedroom and I am very pleased with it. I'd been pricing upholstered headboards for awhile, but this one was the best combination of height and price that I'd found. Installing it was a bit of a project, as the wrong hardware was sent with the headboard. I had to request the correct hardware, which took about a week to arrive. Once it did, we were able to attach it to the bed frame, which turned out to be a 3-person task. In the end, none of that really mattered because I am just so happy with the look of this headboard. It is a really high-end design at a superb price. April 6, 2011
Rated 4 out of 5 by Very Happy With it Easy to assemble, good construction. You may need to steam some of the wrinkles out, as we did. The wrinkles are not because of the construction, but are the folds that were in the bolt of fabric it was sewn from. March 17, 2011
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:MH073-Squire Tufted Headboard

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