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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 83 reviewers.
Rated 3 out of 5 by This product has pieces that fall out easy I love the texture and colors but it has pieces of greenery that fall out easy. December 25, 2016
Rated 5 out of 5 by Really nice wreath! I live the wreath and I am so pleased with the quality! December 3, 2016
Rated 5 out of 5 by Love it! Had seen this product for several years and been intrigued, but the price always turned me off. This year, for some reason, I decided to purchase and I couldn't be more pleased. Turned out to be great value for the money. December 1, 2016
Rated 5 out of 5 by Worth every penny spent! This item far surprassed my expectations and added a HUGE festive element to our Christmas experience. I chose J-O-Y and it's hanging over my fireplace mantle. I recommend this item highly January 8, 2015
Rated 5 out of 5 by Life-Like The Alphabet Wreath looks very real even up close,,It is well made and should last for years to come , also looks beautiful hanging in my dining room window..Thank You Ballard ....a customer since 1999 !!! C.C.Exp. December 30, 2014
Rated 5 out of 5 by Spruce Alphabet Wreath I purchased 2 O's for "Boo" (Halloween) 1 B 1 J for "Joy" (Christmas) 1 N 1 L 1 E Mix and match for Boo, Joy, Noel. They arrived in mint condition. After the initial three letters, I waited for the sale pice and free shipping and purchased the additional letters. A tad steep, but they will last a lifetime! Received numerous complements! These are a keeper. I highly recommend them! December 20, 2014
Rated 3 out of 5 by Worth the price, but not great quality. Will hang it outside Worth the price, but not great quality. Will hang it outside December 18, 2014
Rated 1 out of 5 by NOT blue-green I ordered this wreath based on the description "realistic boughs have the same blue-green color of natural Spruce". It is not blue-green AT ALL. I was hoping it would match or at least blend with the other blue-green spruce decorations that I have. Very disappointing. December 10, 2014
Rated 4 out of 5 by BIG ! I do love the size of these letters, however the O does not lay flat, and one of hooks broke off the Y. I can make them both work, but I'm not as happy happy as I should be. December 8, 2014
Rated 4 out of 5 by High marks for it's uniqueness This caught my eye last Christmas but I thought it was too expensive. When it went on sale this year, I decided to go for it. Overall, I like it and am glad I made the purchase. It is unique, catches your eye and is the right size for my front door. My letter is "R." I will say that I wish the shape wasn't quite so skinny. That is my only complaint. This can stay on my door all winter, as it doesn't scream, "holiday." I'll enjoy it for a long time. November 29, 2014
Rated 5 out of 5 by Great Accent Piece for the Holidays I bought myself one of these wreaths a while back and have had fun decorating it for the holidays with berries, ribbons and even battery-packed strings of lights. I liked it so much I bought it for several friends for holiday gifts and am hoping they enjoy using it as much as I have. November 25, 2014
Rated 4 out of 5 by Looks great for a door Looks just as described. If I had to be super picky, I wish my specific letter had two hooks instead of the one that is only on one side so it forces the letter to slant. I used a J and it has to hang crooked on the door unless I schlep out to a store to attach another hook to make it hang straight on my door. While I like the slanted look of the initial, it just doesn't provide me with versatile hanging options. I know, I know, first world problems! November 17, 2014
Rated 4 out of 5 by Good Quality faux evergreen letters! I purchased the letters C & W for my Grandson's room at our ski house, to hang over their bed headboards. They look GREAT! I added some faux red berries and hung the letters with red & black Buffalo Plaid ribbon... rustic and wintery look in our log cabin! Thanks Ballard for the Design ideas! November 17, 2014
Rated 5 out of 5 by Spruce alphabet wreath I ordered this after seeing it in someone else's home. I love it! Cannot wait to put it out. November 15, 2014
Rated 4 out of 5 by looks real! And it can be accessorized, but does' t need it. Easy to hang with ribbons or on hook. Looks very real!! November 10, 2014
Rated 5 out of 5 by Looks fantasic! I got the "W" wreath last year and decorated it with burlap ribbon, peacock feathers, and antlers. I just pulled it out and hung it up again on the front porch for the holiday season. Still looks beautiful and so custom! October 27, 2014
Rated 2 out of 5 by Disappointing I was really excited about finding the monogramed wreaths. I ordered 1 S and 2 B's. When I received them, however, I was disappointed by how uniformed and plastic the needles looked. Also, the B looks like an 8. January 10, 2014
Rated 5 out of 5 by perfect for out/indoors I ordered JOY for the holiday season and i couldn't be more pleased. This product is very well made, weighty,on sale and has good hardware for hanging. With my vinyl siding clips, the beautiful, very real like letters were up very quickly. Very happy and wish they made a Z for our last name. January 1, 2014
Rated 5 out of 5 by Nice! Couldn't decide whether to use these on our front doors or our gate - they look good on both. I glued a couple of pine cones on each and stuck in a Christmas pick for some color. A key for Santa hangs in front of the C. Hope they are weather proof - would like to have them for many years to come. December 13, 2013
Rated 5 out of 5 by Great Gift Idea.....Personalized Xmas Decoration This has become my favorite gift to give this holiday. I have one for me....and bought it for 2 other friends. I had it decorated with lights, ribbon and decorations. Very cool! December 7, 2013
Rated 5 out of 5 by The product is sooooo unique This will adorn our split-rail fence for the holidays in Northern Wisconsin. With the rusticness of the northwoods, we could have it up all year-around. November 27, 2013
Rated 4 out of 5 by Letters "V & "M I am happy with them, but The only thing I would rather is that the letter "V" be a little more open (spread apart).The letter "M" I got is nice. I will be giving these as a Christmas gift for my mom & grandma. I will also go to the store and purchase ribbon etc.. to make it their own. I also would have liked if they had a wire running from hook to hook, so they can put it on a wreath hanger. Other than that, I am happy. November 27, 2013
Rated 5 out of 5 by attractive and unusual will hang in window of arcitectural office ..B is the logo November 16, 2013
Rated 5 out of 5 by Very Nice! I love these letters. I tried to get them last year but they sold out so quickly. I jumped on it this year and bought the "JOY" letters. They have nice substantial hooks to hang them with. Ours will be put outside above our doorway entrance. They look very real. They are also easy to store and don't take up much space. November 16, 2013
Rated 3 out of 5 by It's ok I ordered an and while it looks fine it does not wow me. I would expect more from Ballard. Some say you can not bend the branches but I didn't have any problems at all. Overall I am going to keep it but they need to step up the quality on this one. November 13, 2013
Rated 5 out of 5 by Unique Wreath I love decorating for Christmas and have gone on a wreath buying and making binge over the last 3 years. Despite having more wreaths than I can even display, I could not resist these alphabet wreaths. Since my husband and I share the same initials, I bought a S and B for us. I also bought a B for my sister. Although I haven't decorated or used them yet, I really like the way they look. I look forward to using them this Christmas. November 7, 2013
Rated 4 out of 5 by Item arrived and looks just like the blu-green color and texture of natural spruce. I am very pleased with the spruce alphabet wreath. I can't wait to hang it on my wall for Christmas. November 3, 2013
Rated 4 out of 5 by I like This is for a gift so I have not fluffed it up. It's a cool idea and fun, something different. Overall I'm satisfied with this purchase and look forward to giving it as a gift. BTW I bought the letter "E". Now to choose a ribbon for it! November 2, 2013
Rated 5 out of 5 by Well Made I purchased the H for the inside of my front door and purchased a second H this year, for my antique mirror. The branches are dense and the back is made with many branches and tied off. It's very well made and I received many compliments on this and was asked where they could buy this and of course I let them know it was BD. You can't go wrong! October 18, 2013
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Product:HC503-Spruce Alphabet Wreath

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