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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Spruce Alphabet Wreath 4.4 5 63 63
Nice! Couldn't decide whether to use these on our front doors or our gate - they look good on both. I glued a couple of pine cones on each and stuck in a Christmas pick for some color. A key for Santa hangs in front of the C. Hope they are weather proof - would like to have them for many years to come. December 13, 2013
It is just 'OK'... I purchased the letter "M" for a gift and was pretty disappointed with the whole thing. The first thing I noticed was that it was kinda hard to guess that it was supposed to look like an "M". I had to tell the person whom I gave it to what it was. Um, that is kind of embarrasing...especially at this price point. Also, it was not as full as pictured and you cannot do any "fluffing" or rearranging of the wreath without doing some major damage. In the end, I just left it as it was shipped. Probably should have returned it, but what a hastle at Christmas time. This was my first purchase from this website and I do not know if I will make another. January 11, 2012
I was disappointed in the "W" I ordered the letter wreath in "W" I was really excited to get it but so disappointed to find when it arrived that it didn't really look like a "W." The outside "arms" of the W were too straight up and down -- it would have helped if they were angled out a bit. Other letters like "I" or "L" may be more obvious but the "W" was disappointing. I would have returned it but by the time I paid for the original shipping and then return shipping it would have cost me almost as much as keeping the wreath. March 30, 2011
Don't buy the W If it was an M it might have been acceptable. You can't even tell it is a letter. Very small, tight and skinny. Severely disappointed and misrepresented!! December 9, 2011
Attractive but design details sloppy I bought "S" and "W" for interior design clients of mine who are married but have different last names. The "S" is taller than the "W" and the "W" is so compacted that it is difficult to recognize what the letter is. This happened because of design specification sloppiness on behalf of Ballard Designs. They should have taken the shape of each individual letter into their design consideration and manufacturing specifications. Then they should have inspected a physical sample of each letter before they signed off on the manufacturing of this item. Also, the greenery at the ends of each letter was falling off. It was glued on with hot glue. The glue globs were visible and the greens were not securely attached. While the wreaths are great visual props and a clever idea, the technical and manufacturing problems outweigh the overall concept. December 17, 2011
A Gift that Keeping on Giving... Purchased ours a couple of years ago and we love it! Last year I was looking for gift ideas and remembered this wreath. Gave out wreaths "S", "R" and "M" as gifts and the recipients loved them!!! In fact, this year, one of the recipients asked where it was purchased so they could purchase a wreath for their friends. A very unique gift idea! Nice house warming present, too! October 3, 2013
Great Item I ordered this item for myself first, to see if the quality would be something I would order to give as a gift. I was very happy with it. Out of the box it needs a tiny bit of fluffing, as you would expect. Nothing wrong with that. The color is great and does not scream "artificial." I will say, though, that this item is best viewed from a slight distance. At eye level it is easily seen to be artificial. I will hang it higher on the wall or over a door, possibly, and that will alleviate the only issue I have. Craftsmanship is a lot better than I anticipated. I was pleasantly surprised. I will definitely be purchasing more of these for gifts. October 2, 2013
Well Made I purchased the H for the inside of my front door and purchased a second H this year, for my antique mirror. The branches are dense and the back is made with many branches and tied off. It's very well made and I received many compliments on this and was asked where they could buy this and of course I let them know it was BD. You can't go wrong! October 18, 2013
Loved the Idea Loved the idea of this wreath, and the quality is in line with Ballard standards, so you won't be disappointed. The W, however looked more like an H because it has straight sidelines, and the greenery is plentiful, so the valleys of the W were filled with the greenery. Nothing a clippers can't fix. We trimmed out some of the greenery to show off the shape a bit better, and got a ton of compliments with it dressing the door during the holiday season. March 16, 2011
Admired this custom design for the holidays Was placed in my kitchen, on a forged black hook that stems from my colorful, stone chimney. Provided a custom look for unique holiday decor. Everyone noticed and commented on the large wreath during the winter months. March 28, 2011
Disappointing I was really excited about finding the monogramed wreaths. I ordered 1 S and 2 B's. When I received them, however, I was disappointed by how uniformed and plastic the needles looked. Also, the B looks like an 8. January 10, 2014
perfect for out/indoors I ordered JOY for the holiday season and i couldn't be more pleased. This product is very well made, weighty,on sale and has good hardware for hanging. With my vinyl siding clips, the beautiful, very real like letters were up very quickly. Very happy and wish they made a Z for our last name. January 1, 2014
Great Gift Idea.....Personalized Xmas Decoration This has become my favorite gift to give this holiday. I have one for me....and bought it for 2 other friends. I had it decorated with lights, ribbon and decorations. Very cool! December 7, 2013
Letters "V & "M I am happy with them, but The only thing I would rather is that the letter "V" be a little more open (spread apart).The letter "M" I got is nice. I will be giving these as a Christmas gift for my mom & grandma. I will also go to the store and purchase ribbon etc.. to make it their own. I also would have liked if they had a wire running from hook to hook, so they can put it on a wreath hanger. Other than that, I am happy. November 27, 2013
The product is sooooo unique This will adorn our split-rail fence for the holidays in Northern Wisconsin. With the rusticness of the northwoods, we could have it up all year-around. November 27, 2013
ONE FOR ME AND i LIKED IT SO 2 FOR FRIENDS! GOOD QUALITY FOR PRICE - CAN USE YEAR ROUND WITH DIFFERENT EMBELLISHMENTS November 24, 2013
Very Nice! I love these letters. I tried to get them last year but they sold out so quickly. I jumped on it this year and bought the "JOY" letters. They have nice substantial hooks to hang them with. Ours will be put outside above our doorway entrance. They look very real. They are also easy to store and don't take up much space. November 16, 2013
Unique Wreath I love decorating for Christmas and have gone on a wreath buying and making binge over the last 3 years. Despite having more wreaths than I can even display, I could not resist these alphabet wreaths. Since my husband and I share the same initials, I bought a S and B for us. I also bought a B for my sister. Although I haven't decorated or used them yet, I really like the way they look. I look forward to using them this Christmas. November 7, 2013
It's ok I ordered an and while it looks fine it does not wow me. I would expect more from Ballard. Some say you can not bend the branches but I didn't have any problems at all. Overall I am going to keep it but they need to step up the quality on this one. November 13, 2013
attractive and unusual will hang in window of arcitectural office ..B is the logo November 16, 2013
I like This is for a gift so I have not fluffed it up. It's a cool idea and fun, something different. Overall I'm satisfied with this purchase and look forward to giving it as a gift. BTW I bought the letter "E". Now to choose a ribbon for it! November 2, 2013
Item arrived and looks just like the blu-green color and texture of natural spruce. I am very pleased with the spruce alphabet wreath. I can't wait to hang it on my wall for Christmas. November 3, 2013
Looking forward to displaying our "M"! Just received the M wreath and I love it. It's the perfect size for our front door. The greenery is all laying in one direction and sort of flat for shipping purposes. I started fluffing the branches and positioning them in natural looking directions like the sample picture and it looked great in no time. Great buy. I will enjoy this for years. October 24, 2011
Looks real but not like the letter, quality poor This looks like realistic spruce pieces; however, I ordered a C and it looks like a G. The end also is breaking off. It looks like the end pieces were hot glued on and I was able to reattach them but the should not be falling off in the first place. Also, just wish it looks more like a C, if those end pieces were more securely attached, they wouldn't be fraying out to look like a G. November 23, 2012
Great looking 'J' Arrived today in wonderful condition. Very full, great green color. Can't wait to receive my 'Y' and add a fresh wreath to spell "Joy" in our family room. November 8, 2012
"Easy cheesy lemon squeezy" So pretty, and I love how I can take it from Christmas through summer by changing the ribbons that tie it to my door knocker!! - Marietta, GA November 9, 2012
Spruce Alphabet Wreath Letter was "A" - Very thick - reverse side was easier to read - Not product's fault. Came beautifully boxed - will be easy to store and came very quickly. Overall, was very pleased. December 28, 2011
Just as expected.... I ordered these wreathes in letters "J" and "Y" and they arrived quickly. Both are just as described and I look forward using them for many years. January 7, 2012
Looks great on my entry gate I really like this wreath. I looks like something I can use all winter long as it doesn't scream "holidays" and it looks very natural. December 4, 2011
Great Holiday Gift for Neighbors... I purchased several of these wreaths as holiday gifts for the neighbors. Needless to say that everyone was surprised I was able to find a "C", "B", and "J" wreath. It puts a personalized twist on a holiday gift. I was able to add some flare with a handmade bow and some additional holiday decorations. Will look to purchase more as the opportunity to do so presents itself March 16, 2011
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