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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Spruce Alphabet Wreath 4.4 5 47 47
It is just 'OK'... I purchased the letter "M" for a gift and was pretty disappointed with the whole thing. The first thing I noticed was that it was kinda hard to guess that it was supposed to look like an "M". I had to tell the person whom I gave it to what it was. Um, that is kind of embarrasing...especially at this price point. Also, it was not as full as pictured and you cannot do any "fluffing" or rearranging of the wreath without doing some major damage. In the end, I just left it as it was shipped. Probably should have returned it, but what a hastle at Christmas time. This was my first purchase from this website and I do not know if I will make another. January 11, 2012
I was disappointed in the "W" I ordered the letter wreath in "W" I was really excited to get it but so disappointed to find when it arrived that it didn't really look like a "W." The outside "arms" of the W were too straight up and down -- it would have helped if they were angled out a bit. Other letters like "I" or "L" may be more obvious but the "W" was disappointing. I would have returned it but by the time I paid for the original shipping and then return shipping it would have cost me almost as much as keeping the wreath. March 30, 2011
Attractive but design details sloppy I bought "S" and "W" for interior design clients of mine who are married but have different last names. The "S" is taller than the "W" and the "W" is so compacted that it is difficult to recognize what the letter is. This happened because of design specification sloppiness on behalf of Ballard Designs. They should have taken the shape of each individual letter into their design consideration and manufacturing specifications. Then they should have inspected a physical sample of each letter before they signed off on the manufacturing of this item. Also, the greenery at the ends of each letter was falling off. It was glued on with hot glue. The glue globs were visible and the greens were not securely attached. While the wreaths are great visual props and a clever idea, the technical and manufacturing problems outweigh the overall concept. December 17, 2011
Don't buy the W If it was an M it might have been acceptable. You can't even tell it is a letter. Very small, tight and skinny. Severely disappointed and misrepresented!! December 9, 2011
"Easy cheesy lemon squeezy" So pretty, and I love how I can take it from Christmas through summer by changing the ribbons that tie it to my door knocker!! - Marietta, GA November 9, 2012
Great looking 'J' Arrived today in wonderful condition. Very full, great green color. Can't wait to receive my 'Y' and add a fresh wreath to spell "Joy" in our family room. November 8, 2012
Great Gift or Buy One for Yourself I bought these for all my friends/family for the holidays and they were a huge hit. I did their last name initial if they were married and first initial if they were single... I bought one for myself too and I've gotten a lot of compliments on it. For the price, they were the perfect personal holiday gift...and not to mention a great gift for those hard to buy for friends we all have in our lives. It's one of those accessories you can keep up well after the holidays. Certain letters needed a little adjusting and it could use a bow or some type of "flair"... other than that, I highly recommend. January 28, 2013
Loved the Idea Loved the idea of this wreath, and the quality is in line with Ballard standards, so you won't be disappointed. The W, however looked more like an H because it has straight sidelines, and the greenery is plentiful, so the valleys of the W were filled with the greenery. Nothing a clippers can't fix. We trimmed out some of the greenery to show off the shape a bit better, and got a ton of compliments with it dressing the door during the holiday season. March 16, 2011
Admired this custom design for the holidays Was placed in my kitchen, on a forged black hook that stems from my colorful, stone chimney. Provided a custom look for unique holiday decor. Everyone noticed and commented on the large wreath during the winter months. March 28, 2011
Great product and quality! I loved my spruce "J" alphabet wreath! I loved it so much that I bought all the girls in my family one for Christmas as well. Right after Christmas I decided that I wanted to spell out "JOY", but it was too late to purchase the "O" and "Y", wish the letters were stocked a bit longer. January 4, 2013
Beautiful wreath I bought one for myself to see the quality of the product. It is beautiful and very well shaped. I ended up buying 6 more for gifts. You cannot preview all of the letters online, but all the ones I purchased were beautiful! January 5, 2013
Loved it! Very well made. Would have loved to have ordered more to spell out holiday words, but I was too late. A lot of the letters were already sold out. January 3, 2013
Great Product We bought this as a Christmas gift for my newly married brother, and they loved it. Nicely packaged. January 4, 2013
Love the wreath! The wreaths were lovely! Affordable and ingenious. Both recipients loved them. January 2, 2013
great product this wreath is just like as shown. I purchased at the sale price so it was a good deal. December 23, 2012
The "G" looked nice I ordered the "G" in 2012 and it looks just like the description. The only issue I had was that the metal loop to hang it wasn't placed correctly. It was centered in the back, but since the "G" 's center of gravity is not in the center, the wreath hung crooked. With a minor fix, everything was fine. December 15, 2012
Looks real but not like the letter, quality poor This looks like realistic spruce pieces; however, I ordered a C and it looks like a G. The end also is breaking off. It looks like the end pieces were hot glued on and I was able to reattach them but the should not be falling off in the first place. Also, just wish it looks more like a C, if those end pieces were more securely attached, they wouldn't be fraying out to look like a G. November 23, 2012
Just as expected.... I ordered these wreathes in letters "J" and "Y" and they arrived quickly. Both are just as described and I look forward using them for many years. January 7, 2012
Wreath exceeded by expectations. This was my first purchase from Ballard and will order again. Wreath was very large and well made. November 26, 2012
Great product especially for the price! I purchased this for a wedding shower gift and was very pleased with the quality! The fullness of the wreath was very nice. Trying to figure out a place I can hang one in my home! November 20, 2012
Looks great on my entry gate I really like this wreath. I looks like something I can use all winter long as it doesn't scream "holidays" and it looks very natural. December 4, 2011
Looking forward to displaying our "M"! Just received the M wreath and I love it. It's the perfect size for our front door. The greenery is all laying in one direction and sort of flat for shipping purposes. I started fluffing the branches and positioning them in natural looking directions like the sample picture and it looked great in no time. Great buy. I will enjoy this for years. October 24, 2011
loved the wreath I ordered the wreath in the letter B for myself and liked it so well I ordered more for my employees wives for Christmas. Just hung it yesterday with the burlap & red ribbon. Looks great!! November 15, 2012
perfect size! excellent price~ i bought a "d" and a "k," and both are exactly as i hoped: they are big enough but not obnoxious; just the right fullness, and will make perfect gifts for my family November 9, 2012
Product needs decorating It's just ok. Quite fake looking and "H" is a little crooked on one side. Going to light & decorate it to "spruce" it up. Good if you need a large letter. November 9, 2012
Letter wreath I bought the letter F and it looks great. The green is very realistic and full. I love it! Very happy with my purchase. November 7, 2012
Can't wait for the holidays!! I received the letters J & Y . The plan is to spell out the word JOY using my circle mirror as the O. Needed some fluffing but very happy!! October 18, 2012
Great Holiday Gift for Neighbors... I purchased several of these wreaths as holiday gifts for the neighbors. Needless to say that everyone was surprised I was able to find a "C", "B", and "J" wreath. It puts a personalized twist on a holiday gift. I was able to add some flare with a handmade bow and some additional holiday decorations. Will look to purchase more as the opportunity to do so presents itself March 16, 2011
alphabet wreath I usually use real greenery for my holiday decorating so when I ordered the artificial alphabet wreath, I was nervous about how it might look but I love it! It's very natural looking and will go well with my fresh cut greenery during Christmas! November 12, 2011
No ABC's about it! Great gift idea for those "hard to shop for" friends and business associates. June 5, 2012
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