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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Spool Side Table 4.5 5 68 68
Love, love, love it!! When we found this side table on line, we knew it was a 'must have' situation. Upon arrival, we were not disappointed! Perfect. Love the uniqueness. It suites our home perfectly. August 4, 2011
Love it! I'm just waiting for a good sale so I can buy another matching one. I understand the other comments about the middle being "flimsy" - but I don't see it being a problem. The top and bottom are solid and I like the look of the whole table! There's nothing comparable to it! January 4, 2012
Rope leaves a Large Gap at the Top The pictures of this item are misleading. If we could get the spool side table to look as it does in the pictures, we'd be thrilled. First of all, as many reviewers have mentioned, the rope is not white, but a much darker tan. So, you aren't going to get that contrast you see in the photos. The cyclinder of the table is some kind of quasi-cardboard, particle-board like material. It's nothing like the base or the top. It is a markedly different color than the top and bottom of the table. But it seems to have enough structural integrity to not fall apart. But here's the worst part - the rope does not go all the way to the bottom of the top of the table - there is at least a 1" gap around at least half of the table. So, when you're sitting in the room admiring this piece, you see the rope going all the way around the table, and then at the top, there is a gap where there is a much lighter 'wood' (remember, it's a step above cardboard). Given the weight of the piece, we're now faced with paying through the nose to ship it back or trying to find a way to modify the table so that the rope goes all the way to the top. Maybe spacers, maybe tacks, who knows? This table is a HUGE disappointment. Save your $200. March 23, 2012
Real Disappointment! Description states this is solidly made of wood.....UNTRUE. The rope is wound around CARDBOARD which is very flimsy and quickly caving in. Would have returned it if the shipping charges weren't so steep. March 9, 2011
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Product:TS342-Spool Side Table