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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Trifle Bowl 3.8 5 20 20
Ill Fitting Lid Love the idea and clean look of this bowl, but the lid is a bit loose. I wanted it so I could take items to other people's homes without using ugly plastic wrap. I would be a bit nervous taking this anywhere unless I was holding it on my lap the entire time and even then I would worry about spilling (depending on the item inside). Still getting great use of it at home especially when serving outdoors as the lid keeps bugs away! July 13, 2012
This was a gift to a daughter-in-law When I opened the box I was extremely pleased. The bowl is beautiful. July 9, 2012
Beatuiful bowl I purchased this to give as a gift but would love one of my own. Top fits perfectly and no scratches or bubbles in the glass. It arrived very well packed. August 11, 2013
bubbles and scratches While I received the shipment very quickly, I was very unhappy with the product. It was bought to be a gift, but I couldn't give it because of several very visable scratches and air bubbles in the glass. I will never buy anything from Ballard again. July 24, 2013
great ARRIVED JUST AS EXPECTED. WILL MAKE A WONDERFUL MOTHERS DAY GIFT! April 18, 2013
Unique Gift This was purchased as a gift for my mother-in-law. She is so happy with it. It's sturdy, and the lid fits well. April 3, 2013
Makes a great presentation. I really like the Trifle Bowl and lid. The lid will make it easier to transport. It looks great on the counter. I am anxious to use it for a fruit compote as well. It has several bubbles in the glass. Not quite the quality I had expected but good for the money. Well packaged to prevent damage during shipment. March 1, 2013
Really nice truffle bowl I love this bowl. It's a good size and a definite plus having a cover on it. I use it a lot and am happy with the purchase. January 10, 2013
Nice Bowl This was quite expensive for such a thin glass bowl, but I do look forward to using it. It is perfect for setting a pretty table. Hopefully, I will get a lot of use out of it. December 21, 2012
defective crooked lid I opened my trifle bowl, and was happy to find it wasn't broken. So I threw the box and packaging out. Then, I washed it up the next morning and set the lid on the base, and the handle sits crooked, tilted! I was so disappointed, it looks very cheap. I have so many Ballard products I have been very happy with, but this was not a good one. December 1, 2012
Perfect Size The bowl currently holds ornaments but it is versatile enough to hold many things including elegantly prepared foods. Many, many uses for this bowl in the future. December 9, 2012
This trifle bowl has great features! The trifle bowl is just as awesome as described! I will primarily use it for serving at parties and the lid is such a great feature. The alternative of using a plastic covering ruins the visual appeal of the contents. It is also such a great size for so many different types of dishes. November 26, 2012
POOR QUALITY (BUBBLES IN GLASS) ARRIVED CHIPPED Took forever kept changing delivery date three or four times. Poor quality, bubbles in glass and crooked rim. Arrived chipped. Took it as a loss. Looks very odd with the bubbles and crooked it is unusable. November 17, 2012
Stunning Just received this item and I simply love it! It is a high quality and simply beautiful. October 20, 2012
Lovely Trifle Bowl I am pleased with the quality of the glass as well as how the lid fits OVER the sides instead of going into the bowl - it keeps the lid from hitting the trifle. Moreover, this bowl could be used for a punch bowl for a small gathering. It also looks great floating flowers in it! Use your own imagination for repurposing this lovely bowl. July 21, 2012
Great having a lid on it. So many things you use a trifle bowl for require refrigeration. I love having a lid on it. That's what sold me on this product. I was so excited to find one with a lid, I just had to have it. It's a great addition. July 16, 2012
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