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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Collections &amp New Items
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Rated 4.7 out of 5 by 31 reviewers.
Rated 5 out of 5 by Great for 3 or 4 layers My wife has been wanting a cake cover for her 3 layer chocolate cakes. I bought it for a surprise and she loves it. It sits well on several of her cake plates, flat and short rise. Can't wait for the next chocolate cake. Yummy! July 21, 2015
Rated 1 out of 5 by dissapointed I was very excited to order this cake dome as it looked beautiful in the photo, but was very disappointed in its appearance when it arrived. What looked to be a sparkly clear dome in the photos arrived as a dull cloudy glass dome with several imperfections in the glass. I would actually describe its appearance as 'dirty'. While one may expect a few glass bubbles which would add to the charm in blown glass this was not the case with this dome as it had several long dents and misshapen bubbles that seem to go almost all the way through the glass itself! It could never be used to cover a cake as its appearance would surely make any cake look unappetizing, and I have instead used it to cover a potted plant, sadly, it even looks bad in this role. With its dents and large fragile bubble holes I don't expect it to last long, which will be no great loss. I do regret the amount of money I spent for such a poor product. Live and learn! July 9, 2015
Rated 5 out of 5 by Elegant and practical I have admired this in the catalogs I receive, and finally decided it is a must have! This dome is tall enough for a FOUR layer cake. I plan on displaying other 'treasures' in it when not being used for my favorite Italian Cream Cake. As heavy as this is, it still has a delicate appearance. February 16, 2015
Rated 5 out of 5 by Perfect Cake Dome I love my new three-layer cake dome! It is the only one I've found that will fit over my "signature," three-layer Italian cream cake, and it's wonderful to be able to show off the cake and keep it fresh. The glass is thick and sturdy, so I'm not worried about chipping it. So glad Ballard had this product! Jenny January 23, 2015
  • 2015-10-07T07:28:03.578-05:00
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Product:BT275-Three Layer Cake Dome

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