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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Beverage Tags - Set of 6 4.9 5 61 61
Great Tags! I've already used my tags and absolutely love them. The strings are long enough to tie around the pitcher itself or just the handle- whichever you prefer. The different labels run the gamut so you're covered on most beverage choices. This is a great gift idea, also. May 19, 2013
love the quality of them I would order these for gifts for friends, great for anyone that entertains. May 29, 2013
So cute and charming These drink tags add the perfect touch to a casual get-together. I was worried they would be tiny or poorly printed. They are good size tags with nice print and the burlap ties are long enough to tie around the top of a large drink dispenser or in a bow on the handle of a smaller pitcher. So cute and charming. May 16, 2013
What a great idea!! I used these tags recently at a large family gathering - everyone LOVED them!! They will definitely be a part of any bridal shower gift I have in the future!! May 22, 2013
Lovely - hostess gift! I love hosting and felt these were a wonderful addition to my collection. I also purchased additional ones to serve as on-hand hostess gifts for close friends. They were a nice size, quality and excellent price. I also purchased the holiday themed ones. They add such a nice touch to my events. April 22, 2013
another way to make my summer parties a little special Ive never been dissapointed with any purchase...I look forward to your catalog each time it comes...having to reread it several times to see all that you offer..I also love the way you design your rooms giving me more ideas to use in my own home..bravo! February 27, 2013
Best buy in a long time These beverage tags are awesome for family gatherings or parties. No more guessing which pitcher has the sweet tea. Highly recommend for yourself and as hostess gifts. February 22, 2013
Perfect Addition! I entertain our large extended family often. These tags are a wonderful way to let guests know what is in each jug. I love them! Thank you, Ballard Designs! February 3, 2013
What a great idea! I am using these for my son's wedding. They are going to be perfect. February 3, 2013
Love Love! The tags are perfect. I have really enjoyed using them. I have gotten compliments ever time I use them. Such an easy way to add that little extra detail! January 11, 2013
Perfect hostess gift I bought one set for myself and another two sets to give as hostess gifts during the holidays. They are really cute and I can't wait to use them! November 8, 2012
Perfect for my Parties! Fabulous! I love them. I have already used them multiple times and all my friends want them too! October 17, 2012
So Many Uses and Sturdy These tags have so many uses. Of course they are perfect for buffets and labeling beverages, foods, cheeses, etc. However, I have also put them to use on my Ballard's baskets. I used the baskets to organize a linen closet, along with medicines, and attached these labels with the contents of each basket. I also think they make great gift tags. Use your own imagination! September 5, 2012
Just my style The tags are awesome! They are a bit bigger than I anticipated but nonetheless style quality tags. They are made of thick wood and I believe will last quite a long time. Plus, the strings are long enough that you can tie them around small pitchers or large beverage dispensers. I highly recommend ordering a set if you enjoy entertaining like I do! September 5, 2012
Adorable tags These tags are so cute; love them and purchased several sets as gifts. Will be purchasing the holiday ones as well! October 4, 2012
So cute! These beverage tags are a GREAT deal! I was really impressed with the design. They are such a cute way to let your guests know what they are grabbing. There should be enough string on them to wrap around any pitcher, too. September 2, 2012
terrific! used them at a recent party - several asked where did you get them! Terrific! Used them at as soon as they arrived. Comments from males & females. Really different. Where did you get them! comment: you always have something different & utterly charming. September 5, 2012
Dresses up any container I love these tags. I put them around wine carafes for a ice tea, water, lemonade station at our club. Members love them too, such a small detail with a huge impact. September 4, 2012
Put together party These tags are very cute and recieve tons of compliments. No matter how large or small the party is these tags make my drinks look thoughtful and nicely put together. Get them; you will love them and so will your guests. July 28, 2012
What Fun! These are so cute and helpful too! When entertaining a lot of people you can put these on your pitchers and not have to keep explaining what you're serving. July 28, 2012
So useful. I've enjoyed using these tags this summer. They are so much prettier and easier than the paper stickers I usually put on beverage containers. July 28, 2012
Excellent Purchase! These beverage tags are great quality with legible dark script and sturdy wood! They will last for years! July 28, 2012
Great Stuff! I love these beverage tags. They are so cute and of nice quality. So glad I purchased them!! July 28, 2012
Wonderful addition to a buffet line! I've always placed card-stock labels on the counter to differentiate the drink pitchers. Can't wait to use these precious tags next party. It will not matter where a guest sets a pitcher ,it will remain labeled! June 26, 2012
Beverage tags are very helpful to guests and cute. The beverage tags are very unique and helpful to identify beverages particularly when having a large group of people who will be helping themselves. July 4, 2012
Perfect!! Make lovely hostess gifts - attractive and useful! July 6, 2012
Super cute! These are great for entertaining - very good quality! July 5, 2012
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