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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Classic Tea Glasses - Set of 4 3.8 5 24 24
Cracked After only a handful,of uses crack formed at the handle and inched it's way toward the rim. Threw it away yesterday. Disappointed. July 2, 2013
Pitcher It is shaped very nicely, but a little small. I use it to serve at the table. It is easy to handle. May 29, 2013
very nice glasses originally my husband thought that these would be too fragile but he has come to love them like I do. They are classically beautiful while being casual enough for every day use. I recommend them. May 8, 2013
Cracks when filled with water I ordered several for a party and all cracked when filled with room temperature water. March 27, 2013
Yes they are light weight, but I love them The glasses (I have both water goblets & wine) fell light, but I have had no problems and love both the size and shape. I was worried that I might have water spot issues, but thankfully, it hasn't happened. I will most likely order more in the future to add to my collection. February 22, 2013
VERY FRAGILE! Used the glasses once and one broke. Placed an ice cube in the glass, did not want to use the ice maker because the glasses are so thin, and the ice cube put a hole in the bottom side of the glass. So so disappointed, wish I could love these :( January 19, 2013
Nice Glassware The glasses arrived today in pristine shape. I'm a bit disappointed that the glasses are greener in color than they appear in the on-line pictures. I would have preferred the color to have been truer to the photos - a sea glass color. That aside, the glasses are simple in shape which is what I was looking for. I would recommend that if you need your product quickly, you opt for an upgrade in shipping. Overall, a good purchase and I would recommend the glassware. January 9, 2013
Comfortable elegance! Great glasses for casual or simple elegant use. Dinner, lunch, outdoor or parties these glasses will enhance any occasion. December 30, 2012
Elegant This pitcher has an elegant classic shaped design. Glass is fine not chunky. Can dress up or down. I wish is was a bit larger is all I can pick on it for. December 14, 2012
Beautiful and functional We recently purchased an entire set of the Southern Living sea glass (all sizes) This last purchase is so we can have a back-up supply when inevitably one breaks. We love them! December 5, 2012
Pretty and Practical These glasses are a nice light bottle green color and look slightly imperfect/handmade, which is what I wanted to go with my dinnerware. The glass seems a bit thin/delicate, so I haven't put them in the dishwasher, although they'd probably come out fine. The set was a very good value and I'll get a lot of use from them. November 15, 2012
Very Fragile! I love the design and color of these tea glasses. But, they feel like you're barely holding anything in your hand. The glass is thin and feels like it would break in your hands if you touch it to anything. I am not washing them in the dishwasher for fear they will crack or all be broken when they come out. Took too long to receive with several months back-order. So I can't imagine how long it would take to replace any. Love the shape and color goes perfectly with my decor, just wish they were sturdier...which would bump rating up to a 5. Would recommend with great care if using every day! November 15, 2012
Thin lightweight glass The color and style are beautiful, but quality is a problem. The glasses are very thin and lightweight and appear to be of a lessor quality than other pieces in the Southern Living Collection. October 22, 2012
it cracked from dishwasher I was very careful and made iced tea in a pyrex and then when it was cooled transferred it to the pitcher. When I took the pitcher out of the dishwasher there was a crack. It did not stand up to the heat well at all. August 4, 2012
Stunning! I just received a set of these in "sea glass" as a wedding gift. They are so incredibly beautiful! The color is fantastic, just as it appears in the product photo. The size is perfect for a wine glass. I really wanted some "stemware" that was unique and not the typical wine glass -- these are perfect. I'm so happy with them!!! August 3, 2012
Water instead of Tea! I knew the minute I saw these glasses, they were for me! I had been looking to add to my water glasses, as I only had 8 and the size and shape were perfect. The 2 sets arrived, packaged perfectly. I am a recycle "queen" and the styrofoam was a bit dissapointing, but overall I am very pleased with this product for the price and quality. August 2, 2012
Love the style and coor. Makes a nice "clink" when filled with ice and sweet tea. My glasses arrived in good shape. I think the color is lovely, and enjoy the "footed" style ofthe glasses. Feels great in your hand and a pleasure to sip and hear the "Clink" of ice . July 16, 2012
Beautiful glasses I just received these (I ordered two sets in clear). They are beautiful. Just perfect! I love them and would highly recommend them to anyone. They are just the right height and size. July 13, 2012
Light and Summery We like goblets for our iced tea/water with everyday meals and these replaced a set that was down to 4 from original 12. These are light, in color and heft, but stable; have generous volume; and fit in our dishwasher safely. Did I mention they are also pretty? They go with our everyday dishes so well that I'm getting the green mugs also. July 13, 2012
Beautiful pitcher - smaller than I imagined Perfect shape, perfect weight, just a little small on size. Ice tea and lemonade will go too fast in this size pitcher. You'll spend a lot of time refilling instead of relaxing with guests. I love the shape so much I have to keep it. Fortunately we're a family of three so we'll use it for our everyday gatherings. May 23, 2012
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Product:BG109-Classic Glassware Collection
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