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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Seagrass Hurricane 4.3 5 13 13
This product adds a great tropical feel to any room Purchased the two larger ones first and loved them so much that I then purchased the small one. Love them October 6, 2013
Beautiful! These glass hurricanes are great! I ordered a set of three, one of each size. They are very large, fill up a lot of space. They were packaged very well and arrived in good shape, except one had a scratch. I contacted Ballard about it and they replaced it right away! Great customer service. Great product. Now I just need to find candles big enough to fill them up! :-) June 12, 2013
Disappointed with quality Although these hurricanes are lovely in the photo, the glass is pitted, marred and discolored. I was sorry to have to return them, but they are overpriced for the quality. June 6, 2013
The Seasgrass Hurricane is a beautiful addition to my decor. I have received many compliments on the Southern Living Seagrass Hurricane, and comments from friends who state they want to purchase one. It seems most people recognize a Ballard product and concur its their favorite place to shop with guaranteed friendly and efficient service. February 25, 2013
Great hurricanes Great stye and very good quality. We are actually using these at a large wedding. Outdoors but formal by the water. Perfect for a southern living wedding and then casual enough to be by my pool!!! February 15, 2013
A little disappointed. The glass is heavily tinted which does not show up in the pictures. I had intended to use them inside but I think they would look better outside in intense sunshine! February 5, 2013
Classic Design Bought the medium size for our FL winter home. It's a nice size and complements the seashore theme of our townhouse. January 17, 2013
Just the right touch! I have some wicker items in my living room and these tie it all together. I put large candles in them and set them below a sofa table. What a cool look! Thanks! Liz July 22, 2012
Just what I was looking for! I have been looking for a long time for a product like this, and I'm so glad I finally found it. I've wanted a glass hurricane that was large enough to hold a candle nestled in sand with some shells that I collected over the years from various trips to the Outer Banks. And the seagrass base complements the "beach" theme beautifully. Overall, the product is very well made and the price can't be beat for the quality you're getting. Thank you Ballard Designs and Southern Living for such a wonderful product! July 9, 2012
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Product:AC366-Seagrass Hurricane