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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 7 reviewers.
Rated 5 out of 5 by Nice, versatile item I ordered the medium cake plate, thinking it would be a nice serving piece along side the Ballard's marble bowl I had previously purchased. They match perfectly, and I like the cake plate as much as the bowl. It's unlikely that I will use it to actually serve cake. I bought it to serve cheese. Since the base is removable, I was concerned it might tip over if using it to serve something that required some force to cut. I probably wouldn't use it with the stand to serve hard cheese, but it is sturdy enough to not to be too concerned otherwise. March 13, 2014
Rated 3 out of 5 by OK I purchased this cake stand in Nov, at full-price. I had my eye on it for quite some time; I needed a cake stand wide enough to fit the 3 tier cake dome. The cake stand is pretty. Although the color is much grayer than I anticipated, it is acceptable. The reason I cannot rate this cake stand 5 stars is that it does not look like marble; it looks like granite. My cake stand has absolutely no "veins", that you typically see in marble. It has very shiny "flecks", that are typical in granite. I like the way that I have the option of using the round, separately from the base. This is the only cake stand I have found that accommodates the wide base of the 3 tier cake stand, for this reason alone, I did not return the cake stand. January 16, 2014
Rated 3 out of 5 by Nice to look at While I think the marble cake plate is beautiful, it is way too heavy and in my opinion, limited uses. I like to bake cakes and take them places on a stand and dome cover and this cake plate is not practical to do that – it must just stay in place and look pretty. I have a cake stand and come I use for taking cakes but it will not accommodate a three layer cake. While I think it is lovely, it is not what I need and more than likely won’t get much use. For me, it was a waste of money because of its extremely heavy weight – also there is no ridge around the edge to help keep the dome from easily sliding off. February 22, 2013
Rated 5 out of 5 by Beautiful cake plate! Classic marble cake plate that I purchased for a special friend's birthday. She loves to bake and will enjoy this gift. January 18, 2013
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Product:BT245-Marble Cake Plate

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