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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Antique Silver Ladle 4.7 5 16 16
product is ok the ladle is very pretty in design & weight, but the first one I ordered was scratched in several places on the handle so I exchanged it for another and it too was scratched but to a lesser degree and I needed it for a gathering that month, so I kept it because ladles are so hard to find & I was short on time. (these were not natural looking blemishes like some silver/brass pieces have - it was scratched). I was a little disappointed since Ballard Designs normally has terrific quality. November 8, 2012
Brilliant and functional The gorgeous gleaming silver color combined with the pretty and functional design make this a great ladle. It's a very generous size and will look great either in a punch bowl or with a beverage jar. June 8, 2012
WOW! GRAND! I love to use odd and fun large crystal bowls and different glass jars and such as punch bowls... therefore, I am always looking for nice ladles.... This is the Grandest one I have ever found for the price! And not just price.... It is GRAND! It is heavy, the shape makes serving your concoctions a breeze. So many ladles do not give you ease of serving - this one was designed by a true artist! I just love it. I have just ordered another and will most likely do that again and again... I might even share! Thanks Again Ballard for a Unique Piece! Joyce - San Antonio June 7, 2014
This ladle is beautiful and distinctive I ordered this thinking that I'd use it with beverages, just as the photo shows, but it's honestly so beautiful and distinctive that it's hanging in the kitchen instead of sitting in a drawer! I have an antique pewter ladle that was a gift from my husband and I figured he'd think this one was a waste of money ... but he's the one who hung it up! December 11, 2012
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Product:BF061-Antique Silver Ladle